Customer Service Advisor
Retail & Consumer Services · Customer Service · Customer Support
In short
Scania is seeking a motivated Customer Service Advisor in Inverness. This full-time, on-site role involves building customer relationships, coordinating services, handling queries, and processing invoices. The position offers training, 28 days holiday, a competitive pension, and other benefits.
Responsibilities
- Meet and greet customers professionally and friendly.
- Manage daily administrative tasks confidently and efficiently.
- Work independently using initiative.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account details, available credit, and obtain relevant authorisation.
- Provide timely updates to customers.
- Agree timescales for unscheduled work and ensure completion.
Requirements
- A real passion for delivering first-class service.
- An organised approach to work.
Benefits
- In-house training provided to support career progression.
- 28 days holiday + public holidays which increases with service.
- Competitive employer pension.
- Discounts on major retail outlets, including groceries.
- 4x basic salary life insurance.
- Eligibility to receive an annual ‘Company Success Payment’.
#customer service#advisor#inverness
Company
Scania Group
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Inverness, United Kingdom
Applicants
Be an early applicant