The Job

Customer Sales Support Representative / Représentant(e) du support aux ventes à la clientèle

Logistics, Sales & Operations · Sales & Business Development · Sales Support · Customer Support

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In short

Sandvik Mining is looking for a Customer Sales Support Representative to provide industry-leading sales support, process customer orders, and handle inquiries. This role requires post-secondary education, a minimum of two years of relevant experience, and strong computer skills, with bilingualism and mining industry knowledge being assets.

Responsibilities

  • Monitor and process incoming customer orders.
  • Support customer inquiries via phone or e-mail, including quotes, orders, unit downs, return requests, shipping/pricing concerns, and technical issues.
  • Process weekly back-order reports, review, expedite as required, and send to customer.
  • Communicate customer needs to other departments.
  • Maintain working knowledge of products and their functions.
  • Ensure all activities align with Sandvik’s core values and policies.
  • Arrange for shipment/transport of equipment/materials.
  • Handle receipt of incoming goods and associated logistic support.
  • Perform other duties as assigned.

Requirements

  • Post-secondary education, preferably in a Business-related field.
  • Minimum of two (2) years relevant experience.
  • Proven customer service and sales experience is preferred.
  • Strong oral/written communication and interpersonal skills.
  • Strong attention to detail.
  • Knowledge of processes, tools and techniques for selling goods and services.
  • Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.).
  • Familiar with parts manuals.
  • Ability to multitask in a fast-paced environment.
  • Ability to work flexible working hours.
  • Bilingual in both English and French considered an asset.
  • Knowledge of the mining industry would be an asset.

Benefits

  • The opportunity to make an impact on our business performance.
  • The opportunity to be part of an ambitious team, in an industry leading business.
  • The opportunity to reach your full potential.
  • Ongoing development and training.
  • An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
#sales#customer support#mining industry
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Company

Sandvik

Job Posted

2 weeks ago

Expires

in 8 hours

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Val-d’Or, Canada

Lively, Canada

Qualification

Undergraduate

Applicants

Be an early applicant