Customer Sales Support Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Alfa Laval is seeking a Customer Sales Support Manager in Pune to manage customer sales support teams, drive net invoicing, and oversee pricing processes. The role requires an engineering graduate with 10-12 years of experience in leadership, commercial aspects, and technical skills in MS Office and ERP.

Responsibilities

Lead Customer sales support team to achieve business goals by providing prompt response to customer needs
Ensure effective execution of Order execution and OFTd
Support Regional Sales and take responsibility for quotation
Implement TP process for creating & updating customer price lists, discount matrixes in discount tool
Support Business for reviews & pricing decisions
Support business in implementing rate contracts for customers & distributor
Develop intra organizational network to ensure smooth and timely execution of customer orders
Be instrumental in implementation of changes, information for service sales process
Utilize best practices and synergy within Service and CS
Act and implement new tools, initiatives, campaigns etc.

Requirements

Engineering graduate having 10-12 Years experience
Good knowledge engineering concepts, market intelligence and commercial aspects of the product related capital sales business
Technical skills: MS Office, ERP, material management
Leadership and management skills
Entrepreneurial and Commercial Thinking
Persuading & influencing
Analysing
Communication skills (structure and clarity)

Desired Qualifications

Lean sigma certification (preferable)

Benefits

Interesting and challenging position in an open and friendly environment
Help each other to develop and create value for our customers
Build a global network with different nationalities to mingle and to learn
Work will have a true impact on Alfa Laval’s future success
Learning new things every day

Skills

MS OfficeERPMaterial Management

#sales#support#management#customer service#pricing#order execution

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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