In short
We are looking for a Part-Time Customer Relations Co-worker for our Checkouts team in Hyderabad. This role focuses on optimizing customer relationships to drive sales growth and ensure a positive shopping experience. The position is for 24 hours per week on a fixed-term contract basis.
Responsibilities
- Optimize customer relationships to drive sales growth and sustained long-term profitability.
- Ensure knowledge of IKEA product range and services, offering alternative solutions to meet customer needs.
- Understand the importance of accurate stock inventory and personal impact on it.
- Utilize the IKEA Concept, global solutions, tools, and working methods.
- Contribute to the department’s action plan and take ownership for delivery.
- Listen to customer feedback and pass it on to management.
- Work with managers to identify solutions to customer issues.
- Support departmental goals and targets to ensure effective action plan execution.
- Understand the store action plan and how the Customer Relations action plan supports it.
- Know daily and weekly service targets to improve service delivery.
- Understand the impact of actions on financial results and balance this with customer needs.
- Follow cash handling procedures to ensure the security of all monies received.
Requirements
- Passionate about people, business, and IKEA's purpose.
- Energized by increasing customer value and driving business growth.
- Ability to use personal initiative and make decisions.
- Polite, friendly manner, and enthusiastic about work and teamwork.
- Experience of working in a fast-paced environment.
- Assertive, calm, and controlled when faced with emotional customers under stressful times.
- Ability to prioritize and organize own work to make efficient use of time.
- IKEA values reflect own values.
Desired Qualifications
- Passionate about growing business and people together.
- Experience and skills of people used in the best way.
Benefits
- Part-time position (24 hours/week)
- Fixed-term contract basis
- Work in a diverse team focused on customer relationships
- Equal Opportunity Employer: value diverse backgrounds, perspectives, and skills.
- Encourages individualism and being yourself.
#Customer Relations#Checkouts#Part Time#Fixed Term Contract
Company
IKEA
Job Posted
1 month ago
Employment Type
Part Time
WorkMode
On Site
Experience Level
Associate
Locations
Hyderabad, India
Applicants
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