The Job

Customer Relations Assistant

Retail & Consumer Services · Customer Service · Customer Support

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In short

IKEA Exeter is seeking a Part-Time, Permanent Customer Relations Assistant to join their team. This role involves providing after-sales support, resolving customer complaints, and handling product returns with a focus on customer satisfaction. The position offers a competitive hourly rate and various employee benefits.

Responsibilities

  • Resolve customer complaints, dealing positively and quickly with any issues raised.
  • Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
  • Support customers experiencing difficulties in product assembly and order/exchange spare parts.
  • Provide after sales support to in-store guests.

Requirements

  • Take initiative, juggle several responsibilities, and value teamwork while being able to complete assignments without direct supervision.
  • Have a customer-first mindset, making the customer feel valued and supported.
  • Be computer literate and able to work with technology.
  • Possess the confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
  • Attach an updated CV with your application.

Desired Qualifications

  • Ability to use knowledge, resilience and problem-solving skills.

Benefits

  • Competitive hourly rate of £13.45 per hour.
  • 15% IKEA discount & discount portal.
  • Life Assurance of 4 times your pay.
  • Enhanced statutory pension contributions.
  • Interest-free loans.
  • Flexi Holiday Plan.
  • Family Friendly childcare & wellbeing support.
  • Discuss flexibility to match your life and our business needs.
#customer service#retail#relations#after sales support
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Company

IKEA

Job Posted

1 month ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Associate

Locations

Newcastle, United Kingdom

Applicants

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