The Job

Customer Order Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management · Procurement

Join for updates

In short

Alfa Laval is seeking a Customer Order Manager in Pune to manage the order process from review to invoice, ensuring superior customer experience during order execution. This role requires strong communication, project management, and ERP skills, with 8-10 years of experience in order handling within the manufacturing sector.

Responsibilities

  • Manage the order process for project and complex sales, from order review to invoice.
  • Prepare and execute timely invoicing plan.
  • Provide customer support regarding order status, delivery date, and logistics information.
  • Coordinate and follow up with operations teams for timely execution and delivery.
  • Manage order acknowledgments and backlog reviews.
  • Support customers with basic technical questions.
  • Control purchase order execution and prepare supplier shipping documents.
  • Handle customs documentation and logistics for tax payments.
  • Create and send export documents for nationalization processes.
  • Inform clients of proof of delivery.
  • Maintain traceability information of the order lifecycle.

Requirements

  • Knowledge of Purchase order / Contract’s commercial terms and conditions.
  • Basic import and export knowledge.
  • Excellent communication skills.
  • Project Management experience.
  • ERP Knowledge.
  • Advanced skills in MS Excel.
  • Networking skills.
  • 8 - 10 years of overall functional experience in order handling.
  • Experience in the manufacturing sector (capital goods preferred).

Desired Qualifications

  • Graduate Engineer (Any stream),/ Commerce graduate from reputed institute.

Benefits

  • An interesting and challenging position in an open and friendly environment.
  • Opportunity to develop and create value for our customers.
  • An exciting place to build a global network with different nationalities.
  • Work that will have a true impact on Alfa Laval’s future success.
  • Opportunity to learn new things every day.
#Customer Order Management#Invoicing#Project Management#Export Documentation#Manufacturing Sector#Capital Goods#Supply Chain
Alfa Laval Logo

Company

Alfa Laval

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Pune, India

Qualification

Bachelor, Undergraduate

Applicants

Be an early applicant