Consultant(DPO)

Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering

In short

This role is for an SAP Customer Engagement Manager focusing on SAP RISE Platform, requiring technical expertise in SAP Basis (8+ years), cloud knowledge (2+ years), and S/4 HANA/HANA database experience. The position is customer-facing, involves guiding customers on their SAP landscape, and facilitating solutions with the TechOps team.

Responsibilities

Provide technical guidance on SAP landscape architecture and issues to end customers.
Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
Orchestrate overall service/project delivery according to scope, budget, and milestones.
Support de-escalation of critical customer situations in conjunction with relevant teams.
Contribute to customer release and maintenance activities.
Support customers on technical requirements throughout their lifecycle within the SAP Enterprise.
Execute and support problem management and continuous improvement.
Liaise with different SAP stakeholders, especially Virtual Customer Success Partners, to ensure customer success.
Review account status and analyze if account needs to be transitioned based on growth or complexity.

Requirements

Technical expertise in SAP Basis area with a minimum of 8+ years of experience.
2+ years of Cloud knowledge (e.g., through Solution Management, Consulting, or Delivery Program management).
Good understanding & hands-on experience in S/4 HANA Application & HANA database.
Good understanding of SAP Upgrade & Migration (OS/DB).
At least two end-to-end SAP Implementation, and/or Upgrade, and/or SAP Migration experience.
Hands-on experience in any hyper-scaler (AWS/ Azure/ GCP).

Desired Qualifications

Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus.
SAP and/or cloud certifications are preferred.

Benefits

Scope for learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)).
Access to all SAP internal training & learning materials.
Exposure to all latest build architectures.
Engagement with multiple customers across various industries.
Rotation in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.).

Skills

SAPS/4HANAHANAAWSAzureGCPAribaSalesforce

#SAP#SAP Basis#Cloud#S/4 HANA#HANA Database#AWS#Azure#GCP#Customer Engagement Manager#Service Delivery Manager#Account Manager

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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