Commercial Excellence specialist

Logistics, Sales & Operations

In short

Alfa Laval is seeking a Commercial Excellence Specialist in São Paulo to lead local execution of commercial strategies. This role focuses on CRM excellence, data quality, and transforming customer insights into actionable strategies to drive business growth and enhance customer experience.

Responsibilities

Drive execution of Commercial Excellence strategies locally.
Act as local ambassador for CRM excellence, managing lead, opportunity, account, and contact processes.
Plan and execute commercial support activities aligned with marketing plans.
Collect and communicate local CRM and data visualization needs.
Lead local data quality initiatives.
Translate customer and commercial data into meaningful insights for strategic decision-making.
Champion Customer Experience initiatives and develop improvement plans.
Support customer segmentation initiatives.
Lead Commercial Excellence projects.
Collaborate with Marketing, Sales, and Business Units.
Contribute to regional and global Commercial Excellence initiatives.
Promote cross-functional collaboration.

Requirements

Experience in Commercial Excellence, Sales Operations, CRM Management, Marketing Operations, Business Analytics, or related areas.
Proven experience working with CRM platforms and customer data management processes.
Experience transforming data into business insights and recommendations.
Strong understanding of marketing and sales processes across the customer journey.
Fluent English (mandatory).

Desired Qualifications

Experience supporting customer experience, segmentation, or commercial transformation initiatives.
Experience working in multinational and matrix organizations is considered an advantage.
Experience with data visualization tools and performance reporting is highly desirable.
Spanish is a plus.

Benefits

Play a key role in shaping Commercial Excellence initiatives within a global organization.
Be part of a collaborative, innovative, and customer-focused environment.
Influence strategic decisions through data, insights, and customer understanding.
Work closely with regional and global teams on transformational initiatives.
Access excellent opportunities for professional growth and development.
Help drive business success by creating exceptional customer experiences and commercial strategies.

Skills

CRMData VisualizationBusiness AnalyticsMarketingSales

#Commercial Excellence#CRM#Data Analysis#Business Growth#Customer Insights#Sales Operations#Marketing Operations

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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