Channel Team Lead

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Business Analysis

In short

Amazon is looking for a Channel Team Lead to manage and grow channel partners' business with Amazon. This role involves account management, field visits, training, reporting, and leading a team to ensure operational efficiency and customer satisfaction in the last mile delivery network.

Responsibilities

Managing and driving the growth of Channel partners/stores’ business with Amazon.
Building and executing a strategic account plan to deliver key business opportunities.
Visiting targeted number of stores on a daily/weekly/monthly basis.
Delivering training and coaching on Amazon processes, products, operating model and SOPs.
Working on the ground to enable the network with new product launches and partnering with operations and other teams.
Maintaining and publishing routine reporting on stores' current performance and business with Amazon.
Publishing recommendations and action plans based on data.
Reporting the overall Network Health in the assigned territory.
Building and managing a multi-layer team and managing performance through on-the-job coaching and mentoring.
Driving a team of associates to manage their targets.
Setting proper expectations, providing clear status communications, and managing relationships with acquired/assigned stores.
Working with Stores/channel partners to improve operational aspects of their business and enhance efficiency.
Enhancing engagement with accounts to improve business and increase retention.
Driving stores against goals (Volume, FTR and other key metrics).
Handling day-to-day operational escalations and being available round the clock to manage issues.
Managing internal/external stakeholders.
Supporting station operations and/or customer deliveries.
Leading an operation for +20k packages.
Managing On-The-Road execution encompassing Delivery Service Partners, and Drivers on route.
Developing strategies to streamline operations.
Leading a team of UTR & OTR TLs and +30 Associates.
Solving complex problems and making key decisions and escalations on behalf of the team.
Fostering a Culture of Safety.
Protecting service levels and monitoring/improving drivers and associates' performance.
Assembling the right team, assigning the tracking strategy, and controlling the operation to ensure timely and successful Last Mile delivery.

Requirements

Bachelor Degree / MBA.
Advanced Excel and Communication skills
Operations/People Handling skills
Strong leadership capabilities and people management skills
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Desired Qualifications

1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Skills

Account ManagementExcelCommunicationLeadershipPeople ManagementCustomer ServiceData Analysis

#Last Mile#GSF Prime Now#Amazon Logistics#Operations

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website