Business Analyst, Global Solutions & Risk Compliance (GSRC)

Technology, Data & Digital · Data, AI & Analytics · Data Analysis · Business Intelligence · Business Analysis

In short

Amazon is looking for a Business Analyst for the Global Solutions & Risk Compliance (GSRC) team in Bengaluru, Karnataka. This role requires experience in data analytics, risk compliance, and technical support, with a focus on ensuring data integrity and compliance with regulations.

Responsibilities

Serve as the primary escalation point for complex data and technical issues
Monitor and optimize BI platform performance
Investigate and resolve sophisticated problems with data pipelines
Collaborate with data engineering, analytics and development teams to identify and implement solutions for product issues
Create and maintain detailed technical documentation and knowledge base articles
Provide guidance on best practices for report development
Participate in on-call rotations for critical data support needs
Conduct root cause analysis for significant data incidents
Develop and implement proactive measures to prevent recurring issues
Contribute to the improvement of BI support processes and procedures
Liaison between support data engineering, analytics and development teams to ensure effective communication
Support data modeling and visualization standards

Requirements

1+ years of data analytics or automation experience
Bachelor's degree
Knowledge of data pipelining and extraction using SQL
Experience with data mining tools like SQL, SAS, SPSS, or similar
Experience identifying and resolving complex issues
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in SQL Server/MySQL
Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Bachelor's degree in Engineering, Data Engineering(DE), Business Intelligence, Analytics, Information Systems or related field
1+ years of experience in BI/technical support roles.
Strong understanding of relevant technologies and systems
Experience with BI/DE ticketing systems and support processes

Desired Qualifications

Master's degree in a related technical field
Knowledge of programming languages such as C/C++, Python, Java or Perl
Experience with AWS, Azure, or Google Cloud technology
Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement
Experience working with enterprise software companies
Industry-recognized certifications (e.g., Quicksight, PowerBI, Tableau, Looker, Snowflake, ITIL, CompTIA, relevant vendor certifications)

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers
Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process

Skills

SQLData modelingPerformance TuningQuicksightPowerBITableauLookerETLELTData pipelineData warehouseData quality managementPowerShellPythonBashWindowsLinuxmacOSSASSPSSMySQLC++JavaPerlAWSAzureGoogle CloudSnowflakeITILCompTIA

#data analytics#risk compliance#BI tools#technical support#escalation point#data pipelines#data modeling#data visualization#SQL#ETL#cloud computing

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