Automated Operations Engineer PS core

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps

In short

The Automated Operations Engineer PS Core in Noida, India, is responsible for 24x7 monitoring, fault detection, incident management, and service assurance of network infrastructure. This role requires knowledge of telecom networks, monitoring tools like SolarWinds and Zabbix, and ticketing tools such as ServiceNow.

Responsibilities

Monitor network, servers, and applications using NMS/EMS tools
Proactively identify, analyze, and resolve network alarms and incidents
Perform L1/L2 troubleshooting for network, transmission, and service issues
Raise, update, and manage trouble tickets with internal teams and vendors
Escalate incidents as per defined escalation matrix
Coordinate with field teams, OEMs, and service providers
Track SLA/KPI compliance and ensure timely resolution
Perform routine health checks and preventive maintenance
Prepare incident reports, RCA inputs, and shift handover notes
Support change activities and maintenance windows

Requirements

Bachelor’s degree in Engineering / IT / Computer Science
Knowledge of telecom networks (2G/3G/4G/5G preferred)
Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core
Familiarity with monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
Familiarity with ticketing tools (ServiceNow, Remedy, JIRA)
Basic Linux/Unix knowledge

Skills

SNMPGTPSIPGPRSSGSNGGSNPacket CoreSolarWindsZabbixNetcoolNagiosServiceNowRemedyJIRALinuxUnix

#network infrastructure#high availability#performance#SLAs#monitoring#fault detection#incident management#service assurance#telecom networks#RAN#RNC#BSC#Packet Core#Linux/Unix#SolarWinds#Zabbix#Netcool#Nagios#ServiceNow#Remedy#JIRA

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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