Associate, IT End User Services

In short

We are seeking an Associate, IT End User Services to provide frontline technical assistance for Bridgestone's customer-facing systems. This role involves resolving day-to-day technical issues, managing user accounts, and ensuring a seamless user experience.

Responsibilities

Provide Tier 1 technical support via phone, email, and support portal.
Troubleshoot and resolve issues related to user access, account management, business applications, hardware, laptops, and peripherals.
Log, categorize, and manage incidents using a ticketing system (e.g., Freshdesk).
Follow standard processes and knowledge articles.
Escalate complex or unresolved issues to Tier 2 or engineering teams.
Support employee onboarding/offboarding (account setup, equipment provisioning).
Maintain accurate and detailed ticket documentation.
Meet and exceed SLA and customer satisfaction targets.
Complete administrative tasks for system management.

Requirements

0–2 years of experience in IT support or service desk.
Basic knowledge of Windows OS and Microsoft 365.

#IT Support#End User Services#Technical Assistance#Customer Facing Systems#Tier 1 Support#User Access#Account Management#Business Applications#Hardware Support#Laptops#Peripherals#Ticketing System#Freshdesk#Knowledge Articles#Onboarding#Offboarding#Ticket Documentation#SLA#Customer Satisfaction#System Management#Windows OS#Microsoft 365

Company

Bridgestone

Job Posted

1 week ago

Employment Type

Full Time

Work mode

On Site

Salary

Negotiable

Experience Level

Entry

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

Be an early applicant

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