Analyst (Non-Voice)

Finance, Banking & Legal · Banking & Investments · Financial Analysis · Business Analysis

In short

HCLTech is seeking an Analyst (Non-Voice) in Chennai, India to manage complex banking operations cases. Responsibilities include advanced validation, exception handling, and supporting team members. This role requires 3-4 years of banking operations experience.

Responsibilities

Own complex or high-risk cases requiring deeper product, document, mandate, system and customer instruction analysis.
Perform advanced validation for lending, asset finance, servicing, fulfilment, card, product support and regulatory QA cases as per assigned LOB.
Review exception cases such as mismatches, missing approvals, aged cases, rejected cases, potential fraud indicators, payment / account update issues and documentation gaps.
Provide floor support to E0.1 and E0.2 team members on SOP interpretation, case categorization, quality feedback and escalation.
Prepare daily / weekly inputs for volume, SLA, ageing, quality defects, productivity and risk action plans.
Participate in process improvement, root cause analysis, defect reduction initiatives and knowledge base updates.
Support KT transition activities including SOP review, process walkthroughs, shadowing, reverse shadowing, certification support and hypercare issue logs.
Coordinate with Team Leader, QA, training and onshore / client contacts through approved escalation routes for process clarifications.
Ensure outputs are audit-ready, evidence-backed and aligned to customer outcome expectations.

Requirements

Graduate in any stream; Commerce, Finance, Banking, Accounting or Business Administration preferred.
3-4 years of banking operations experience in servicing, lending, asset finance, cards, chargeback, fulfilment, quality assurance or back-office validation.
Demonstrated ability to manage complex cases, mentor peers and contribute to quality / MI routines.

Desired Qualifications

Banking certifications such as CIB / JAIIB / CAIIB or equivalent domain training preferred.
Strong understanding of banking operations journey from request intake to verification, processing, fulfilment, reporting and governance.
Knowledge of retail and corporate / commercial banking products, including business accounts, cards, lending, asset finance, payments and servicing amendments.
Ability to interpret SOPs, process maps, control requirements, customer instructions and evidence standards.
Working awareness of GDPR / data privacy, AML / fraud escalation principles, mandate controls, audit trail and regulatory adherence.
Intermediate MS Excel skills for trackers, pivots, filters, data validation, aging analysis and operational MI inputs.
Proficiency in workflow, mailbox, document repository and client application navigation after process training.
Ability to create clear case notes, process updates, defect logs and RCA inputs.

Benefits

Supercharge your potential.
Find your career.
Find your spark.

Skills

BankingLendingAsset FinanceServicingFulfillmentCardsChargebackQuality AssuranceMS Excel

#banking#operations#analyst#non-voice#chennai#tamil nadu#india

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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