Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support

In short

We are looking for a Microsoft 365 Administrator to manage and support the M365 environment, ensuring high availability, security, and compliance. Responsibilities include administration of services like Exchange Online, Teams, SharePoint, and managing licensing and identity through Microsoft Entra ID.

Responsibilities

Administer and support Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Viva Suite, Microsoft Forms, Power Platform, and Copilot Administration.
Manage user lifecycle activities (onboarding, offboarding, account modifications) and configure groups, shared mailboxes, distribution lists, and security groups.
Perform tenant administration using Microsoft 365 Admin Center and workload admin portals.
Manage Microsoft 365 licensing assignments, optimization, audits, and reclamation.
Work with Microsoft Entra ID (Azure AD) for user provisioning, group management, role assignments, and Conditional Access.
Support Teams, SharePoint Online, OneDrive, Viva, and related collaboration services, troubleshooting incidents and escalations.
Assist users with workspace creation, permissions, sharing, and governance.
Support security and compliance initiatives, monitor service health, audit logs, and security alerts.
Assist with retention policies, DLP policies, and governance controls.
Create automation scripts using PowerShell and develop operational reports and dashboards.
Monitor service queues, ensure SLA compliance, and participate in incident, change, and problem management.
Maintain SOPs, runbooks, knowledge articles, and operational documentation.

Requirements

Microsoft 365 Administration
Exchange Online
Microsoft Teams Administration
SharePoint Online Administration
OneDrive Administration
Microsoft Entra ID (Azure AD)
Microsoft 365 Security & Compliance Center
PowerShell Administration
Microsoft Licensing Management
ServiceNow or similar ITSM tool
Incident and Problem Management
Stakeholder Communication
Documentation and Knowledge Management
Reporting and Analytics
Customer-Focused Support

Desired Qualifications

Microsoft Copilot Administration (preferred)
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Identity and Access Administrator Associate
MS-900: Microsoft 365 Fundamentals
AZ-900: Azure Fundamentals
Strong troubleshooting and analytical skills.
Excellent verbal and written communication.
Ability to work in a 24x7 operational environment if required.
Strong ownership and customer-centric mindset.
Continuous learning attitude toward Microsoft cloud technologies.

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Microsoft 365 AdministrationExchange OnlineMicrosoft Teams AdministrationSharePoint Online AdministrationOneDrive AdministrationMicrosoft Entra IDAzure ADMicrosoft 365 Security & Compliance CenterPowerShell AdministrationMicrosoft Licensing ManagementServiceNowITSMMicrosoft Copilot AdministrationIncident ManagementProblem ManagementStakeholder CommunicationDocumentationKnowledge ManagementReportingAnalyticsCustomer SupportViva SuiteMicrosoft FormsPower Platform

#Microsoft 365#IT Support#Operations#Administration#Cloud#Security#Compliance#Automation#Licensing#Troubleshooting

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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