Administrator (Support & Operations)

Logistics, Sales & Operations · HR & Admin · Office Administration

In short

The Administrator (Support & Operations) role in Hyderabad, Telangana, involves independently resolving tickets, providing on-call support, and performing root cause analysis to ensure positive customer feedback and satisfaction. Key responsibilities include adhering to quality standards, managing escalations, and contributing to value-adding activities like knowledge base updates and training.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for on-call escalations and perform root cause analysis of issues.
Engage in value-adding activities such as updating and managing the knowledge base, training new hires, and coaching analysts.
Independently resolve tickets within agreed service level agreements (SLA) regarding ticket volume and time.
Ensure positive customer experience and high CSAT through First Call Resolution and minimizing rejected or reopened cases.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a company that prioritizes its people.
Be part of a global technology company with over 230,000 employees in 60 countries.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues of $14.8 billion for the 12 months ending September 2026.

#Support#Operations#Administrator#Tickets#Root Cause Analysis#SLA#Customer Experience#CSAT

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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