Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

As an Administrator for Support & Operations in Vijayawada, India, you will be responsible for independently resolving tickets, providing on-call support, and performing root cause analysis to ensure positive customer feedback and satisfaction. Your duties will include adhering to quality standards, managing knowledge base updates, and coaching analysts.

Responsibilities

Adhere to quality standards, regulatory requirements and company policies.
Provide support for on call escalations and do root cause analysis of given issue.
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
Independently resolve tickets within agreed SLA of ticket volume and time.
Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

#Support#Operations#Administrator

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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