Administrator (Support & Operations)

Logistics, Sales & Operations · HR & Admin · Office Administration

In short

HCLTech seeks an Administrator (Support & Operations) in Lucknow, Uttar Pradesh, India. Responsibilities include resolving tickets, providing on-call support, and performing root cause analysis to ensure customer satisfaction and adherence to SLAs.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for on-call escalations and conduct root cause analysis of issues.
Engage in value-adding activities such as updating and managing the knowledge base, training new hires, and coaching analysts.
Independently resolve tickets within agreed Service Level Agreements (SLAs) for ticket volume and time.
Ensure positive customer experience and high CSAT through First Call Resolution and minimizing rejected or reopened cases.

Benefits

Supercharge your potential.
Find your career.
Find your spark.

#Support#Operations#Administration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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