Administrator - SAP BASIS

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support

In short

This role involves managing SAP Basis and SAP Hana systems, including installation, configuration, monitoring, and troubleshooting. The ideal candidate will provide technical support, conduct root cause analysis for complex issues, and manage ticket resolutions within SLAs.

Responsibilities

Provide Technical Support For Sap Basis And Hana By Resolving Tickets Independently, Ensuring Adherence To Quality Standards And Regulatory Requirements.
Conduct Root Cause Analysis For Escalated Issues In Sap Systems, Applying Problem-Solving Skills To Identify And Implement Effective Solutions.
Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Capabilities.
Manage Ticket Resolution Within Agreed Slas, Optimizing Processes To Ensure Efficiency And Effectiveness In Handling Support Requests.
Foster Positive Customer Experiences By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thus Contributing To Overall Customer Satisfaction (Csat).

Requirements

Proficiency In Sap Basis And Sap Hana, Demonstrating Solid Knowledge Of System Administration And Support Processes.
Strong Problem-Solving Skills With The Ability To Perform Root Cause Analysis For Complex Issues.
Familiarity With Ticketing Systems And Service Level Agreements (Sla) Management.
Excellent Communication Skills To Effectively Convey Technical Information To Team Members And Customers.

Desired Qualifications

Sap Certified Technology Associate (Optional But Valuable)
Itil Foundation Certification (Optional But Valuable)

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

SAP BasisSAP HanaProblem-solvingRoot Cause AnalysisTicketing SystemsSLA ManagementCommunication

#SAP Basis#SAP Hana#Technical Support#System Administration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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