Administrator - Monitoring Tools, Event Monitoring

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering

In short

This role involves developing, testing, and deploying automation solutions using tools like UiPath and Ansible. Key responsibilities include administering operational tools, improving processes, and managing monitoring and reporting to ensure system availability and performance.

Responsibilities

Design, develop, test, and deploy automation solutions.
Build scripts, workflows, and bots to automate repetitive tasks.
Integrate enterprise tools and platforms to streamline operations.
Manage and maintain automation platforms and operational tools.
Perform tool upgrades, configuration changes, and health monitoring.
Ensure tool availability and performance.
Identify manual activities suitable for automation.
Analyze existing workflows and recommend optimization opportunities.
Drive continuous improvement initiatives.
Create dashboards, reports, and automated alerts.
Track operational KPIs and automation success metrics.
Provide management reporting and insights.
Integrate systems using APIs, web services, and automation platforms.
Support data exchange between tools such as ServiceNow, Jira, Azure DevOps, AWS, and monitoring solutions.
Develop custom utilities and enhancements.
Troubleshoot automation failures and tool-related incidents.
Perform root cause analysis and implement preventive fixes.
Support production and business-critical environments.
Validate automation workflows before deployment.
Perform functional, integration, and regression testing.
Ensure automation solutions meet business requirements.
Maintain technical documentation, runbooks, and SOPs.
Ensure compliance with security, audit, and change-management requirements.
Create knowledge articles for support teams.
Work with operations, infrastructure, application, and business teams.
Gather automation requirements and translate them into technical solutions.
Provide user training and tool support.

Requirements

Automation: UiPath, Power Automate, Automation Anywhere, Ansible
ITSM: ServiceNow, Remedy
Monitoring: Splunk, Dynatrace, SolarWinds, Grafana
DevOps: Azure DevOps, Jenkins, GitHub
Cloud: Azure, AWS
Scripting: PowerShell, Python, Bash, SQL
Collaboration: Jira, Confluence, Teams

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

UiPathPower AutomateAutomation AnywhereAnsibleServiceNowRemedySplunkDynatraceSolarWindsGrafanaAzure DevOpsJenkinsGitHubAzureAWSPowerShellPythonBashSQLJiraConfluenceTeams

#Automation#Monitoring#Event Monitoring#Tools Administration#ITSM#DevOps#Cloud#Scripting

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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