Administrator - Microsoft 365 Administration

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support · Technical Support

In short

Sie sind ein O365 Administrator, der für die Sicherstellung reibungsloser Abläufe und Kundenzufriedenheit in Lucknow, Indien, verantwortlich ist. Ihre Aufgaben umfassen die eigenständige Behebung technischer Probleme, die Durchführung von Ursachenanalysen und die Einhaltung von Qualitätsstandards, um die Kundenerfahrung durch effiziente Ticketbearbeitung zu verbessern.

Responsibilities

Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis Using O365 Administration Tools, Ensuring Timely And Effective Resolution Of Incidents.
Independently Resolve Support Tickets Within Agreed Sla Parameters By Leveraging O365 Administration Knowledge, Maintaining High Standards Of Service Delivery.
Adhere To Quality Standards And Regulatory Requirements While Managing Support Activities, Ensuring Compliance With Company Policies In All Operations.
Enhance The Knowledge Base By Documenting Solutions And Updating Relevant Articles, Facilitating Knowledge Sharing Within The Support Team.
Train And Coach New Analysts On O365 Administration Best Practices And Support Processes, Fostering A Collaborative And Knowledgeable Team Environment.
Focus On Achieving Positive Customer Experience And High Csat By Aiming For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases.

Requirements

Proficiency In O365 Administration And Support Processes
Strong Problem-Solving And Analytical Skills
Familiarity With Ticketing Systems And Sla Management
Excellent Communication And Customer Service Skills
Basic Knowledge Of Regulatory Compliance And Quality Standards

Desired Qualifications

Microsoft 365 Certified: Modern Desktop Administrator Associate (Optional But Valuable)
Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable)

Benefits

Supercharge your potential at HCLTech
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

O365 AdministrationMicrosoft 365Ticketing SystemsSLA ManagementCustomer ServiceRegulatory ComplianceQuality Standards

#Microsoft 365 Administration#O365#IT Support#Technical Support#Help Desk

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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