ACES Manager, External Fufillment

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management

In short

The ACES Manager will lead operational integration and change management for External Fulfillment operations, acting as a bridge between business, technology, and operations teams. This role owns end-to-end project execution, from scoping to stabilization, requiring strong stakeholder management and process excellence skills.

Responsibilities

Provide operational inputs and requirements on solution design for new programs and process changes.
Review, finalize, and publish operator SOPs in standard documentation (START).
Facilitate user experience testing and manage operational launches.
Host briefing sessions with Operations leadership teams.
Act as overall program owner for assigned projects, taking end-to-end responsibility.
Develop project charters, define project scope, and create Work Breakdown Structures (WBS).
Manage Catalyst for Change pipeline and ensure compliance with change management tenets.
Drive project execution through pilot, expansion, and pan-India launch phases.
Define, review, and finalize operational success metrics for all phases.
Coordinate with Analytics teams for metrics measurement and reporting.
Track adoption and ensure stabilization of products/services before handover to Operations.
Coordinate with Business, Last Mile/Middle Mile, S&OP, and other partner teams.
Manage training requests and support adoption drives across teams.
Develop and execute communication strategies for various stakeholders.
Support resolution of all issues raised by ground Operations teams.
Review operator experience and process workflows to safeguard process integrity.
Ensure effectiveness of change management processes and maintain visibility of changes.

Requirements

Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
Experience working with cross-functional teams.

Desired Qualifications

Knowledge of Lean, Six Sigma and Kaizen techniques.
Experience defining program requirements and using data and metrics to determine improvements.

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for our customers.
Workplace accommodations and adjustments during the application and hiring process if you have a disability.

Skills

Project ManagementProcess ImprovementChange ManagementLeanSix SigmaKaizen

#External Fulfillment#Operations Integration#Change Management#Project Execution#Stakeholder Management#Process Excellence#Seller Network#Operator Experience#SOPs#Project Charters#WBS#Metrics#Reporting#Communication Strategies#Process Integrity#Lean#Six Sigma#Kaizen

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website