Account Manager II, VSP

Logistics, Sales & Operations · Sales & Business Development · Account Management

In short

As an Account Manager for Amazon's Vendor Success Program (VSP) in Bengaluru, India, you will drive business growth for Amazon vendors through strategic relationship management and negotiation. This on-site role requires a hands-on approach to transactional activities, root cause analysis, and process improvement, with a focus on delivering excellent seller experiences.

Responsibilities

Develop and implement business strategies to deliver growth and positive experience for sellers.
Engage directly with Amazon’s vendors and multiple internal teams to enable vendor growth.
Utilize negotiation skills and work across functional areas to drive vendor partner performance.
Focus on growing business with Amazon vendor partners.
Analyze operational aspects of vendor business, performing root cause analysis of issues and opportunities.
Contribute to business strategy development and identify input metrics that drive growth.
Build and cultivate relationships with sellers and internal stakeholders.
Monitor seller satisfaction and establish improvement plans.
Analyze key metrics to contribute to strategic development of features and programs.
Identify, optimize, and scale improvements that benefit a large set of customers.
Develop mechanisms to create accountability.

Requirements

Bachelor's degree
Experience analyzing data and best practices to assess performance drivers
3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

Desired Qualifications

Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication

Benefits

Work from our Amazon BLR office.
Work in a USA shift (04:00 pm IST to 01:00 am IST).

Skills

Negotiation skillsRelationship managementData analysis

#Account Management#Vendor Success Program#Retail Business Services

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