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Process Associate

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Responsibilities
•    Respond to customer queries and customer’s concern.
•    Demonstrates effective, clear and professional written and oral communication.
•    Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
•    Actively seek solutions through logical reasoning 
•    Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
•    Provide excellent customer service to our customers.
•    You should be responsible to exhibit capacity for critical thinking and analysis.
•    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
•    Basic knowledge of how digital payments work required.
Qualifications we seek in you.
Minimum qualifications
•    Graduate (Any Discipline)
•    Freshers are eligible.
•    Proficiency in spoken & written English & Hindi and with neutral English accent. 

Preferred qualifications
•    Previous experience in a customer service role chat/email/voice
•    Effective probing skills and analyzing / understanding skills.
•    Analytical skills with customer centric approach 
•    You should be able to work on a flexible schedule (including weekend shift)

Set alert for similar jobsProcess Associate role in Hyderabad, India
Genpact Logo

Company

Genpact

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

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Process Associate

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Hyderabad, Telangana, India

Posted: 9 months ago

As a Process Associate at Genpact, you will handle collection calls, resolve cash applications, manage reconciliations, and coordinate with departments for dispute resolution. This full-time on-site role in Hyderabad, Telangana, requires a Commerce graduate with good English skills.