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Process Associate

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As a Process Associate at Genpact, you will handle collection calls, resolve cash applications, manage reconciliations, and coordinate with departments for dispute resolution. This full-time on-site role in Hyderabad, Telangana, requires a Commerce graduate with good English skills.

•    Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
•    Identify and resolve unidentified cash and manage end to end process of Cash applications.
•    Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
•    Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
•    Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Minimum qualifications
•    Graduate in Commerce (B.Com)
•    Freshers are eligible
•    Good at English language skills (verbal and written)
•    Meaningful Experience
Preferred qualifications
•    Strong Interpersonal Skills (Clear verbal and written Communication, Problem solving, etc.)
•    Significant experience in Accounts Receivable/Order to Cash

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Job Posted

9 months ago

Job Type




Experience Level

0-2 years


Hyderabad, Telangana, India




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Process Associate


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