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Process Associate

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As a Process Associate at Genpact, you will handle collection calls, resolve cash applications, manage reconciliations, and coordinate with departments for dispute resolution. This full-time on-site role in Hyderabad, Telangana, requires a Commerce graduate with good English skills.

Responsibilities
•    Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
•    Identify and resolve unidentified cash and manage end to end process of Cash applications.
•    Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
•    Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
•    Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund


Qualifications
Minimum qualifications
•    Graduate in Commerce (B.Com)
•    Freshers are eligible
•    Good at English language skills (verbal and written)
•    Meaningful Experience
Preferred qualifications
•    Strong Interpersonal Skills (Clear verbal and written Communication, Problem solving, etc.)
•    Significant experience in Accounts Receivable/Order to Cash

Set alert for similar jobsProcess Associate role in Hyderabad, India
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Company

Genpact

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

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Genpact Logo

Process Associate

Genpact

Hyderabad, Telangana, India

Posted: 9 months ago

Responsibilities •    Respond to customer queries and customer’s concern. •    Demonstrates effective, clear and professional written and oral communication. •    Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. •    Actively seek solutions through logical reasoning  •    Demonstrates strong problem-solving capabilities and assist customers in case of any issues. •    Provide excellent customer service to our customers. •    You should be responsible to exhibit capacity for critical thinking and analysis. •    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. •    Basic knowledge of how digital payments work required. Qualifications we seek in you. Minimum qualifications •    Graduate (Any Discipline) •    Freshers are eligible. •    Proficiency in spoken & written English & Hindi and with neutral English accent.  Preferred qualifications •    Previous experience in a customer service role chat/email/voice •    Effective probing skills and analyzing / understanding skills. •    Analytical skills with customer centric approach  •    You should be able to work on a flexible schedule (including weekend shift)