Responsibilities
•    Transaction processing according to standard work & SOP  
•    Prioritize transactions according to documented guidelines to meet SLA 
•    Plans and organizes tasks and work responsibilities to achieve objectives 
•    Comprehending and responding to customer inquiries. Identify, research, and resolve problems. 
•    Assist with/perform other team tasks as required. 
•    Accurately maintain and record data for production 
•    Understand and apply LM’s Core Competencies. 
•    Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required 

Qualifications we seek in you
Any graduate (except technical, BE and LLB) 

Essential skills:  
•    Good analytical and problem solving skills 
•    Ability to communicate verbally and through emails with businesses 
•    Proven ability to build effective working relationships with clients & internal stakeholders 
•    Positive attitude with a focus on continuous process improvement and an open mind to change 
•    BPO or Captive work experience. 
•    Excellent Written and Verbal Communication skills. 
•    Ability to facilitate and own resolution of discrepancies and disputes. 
•    Ability to handle multiple priorities within strict time constraints. 
•    Ability to independently research, analyze, and recommend solutions to close open items and discrepancies. 
•    Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers. 
 

Technical skills:  
 
•    Excellent command and Excel  tools from day to day operations delivery standpoint 
•    Well versed with MS Excel, MS Word 
•    Good typing skill with high accuracy.  
 
Type of Experience (Not mandate) 
•    Property and casualty insurance (UA or underwriting assistant) 
•    BPO work experience with another Genpact global client is a preference.