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Process Associate- Claims

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•    Transaction processing according to standard work & SOP  
•    Prioritize transactions according to documented guidelines to meet SLA 
•    Plans and organizes tasks and work responsibilities to achieve objectives 
•    Comprehending and responding to customer inquiries. Identify, research, and resolve problems. 
•    Assist with/perform other team tasks as required. 
•    Accurately maintain and record data for production 
•    Understand and apply LM’s Core Competencies. 
•    Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required 

Qualifications we seek in you
Any graduate (except technical, BE and LLB) 

Essential skills:  
•    Good analytical and problem solving skills 
•    Ability to communicate verbally and through emails with businesses 
•    Proven ability to build effective working relationships with clients & internal stakeholders 
•    Positive attitude with a focus on continuous process improvement and an open mind to change 
•    BPO or Captive work experience. 
•    Excellent Written and Verbal Communication skills. 
•    Ability to facilitate and own resolution of discrepancies and disputes. 
•    Ability to handle multiple priorities within strict time constraints. 
•    Ability to independently research, analyze, and recommend solutions to close open items and discrepancies. 
•    Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers. 

Technical skills:  
•    Excellent command and Excel  tools from day to day operations delivery standpoint 
•    Well versed with MS Excel, MS Word 
•    Good typing skill with high accuracy.  
Type of Experience (Not mandate) 
•    Property and casualty insurance (UA or underwriting assistant) 
•    BPO work experience with another Genpact global client is a preference.  

Set alert for similar jobsProcess Associate- Claims role in Noida, India
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Job Posted

9 months ago

Job Type




Experience Level

0-2 years


Noida, Uttar Pradesh, India




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Process Associate - Claims


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Posted: 7 months ago

We are hiring for the role of Process Associate - Claims. Your responsibility will be data entry of personal and provider details, invoice information, procedure & impairment codes. You will also be validating the entered information, selecting accurate pre-authorization, identifying duplicate claims, and taking appropriate action on alerts. Attention to detail and investigative skills are crucial in this role.