The Job logo

What

Where

Process Associate OTC

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
We are looking for a candidate to handle collection calls, process cash applications, and resolve customer disputes. The ideal candidate should have good communication skills and be proficient in account reconciliation. A background in commerce and English language skills are preferred. Join our team and contribute to our order-to-cash process!

Responsibilities
•    Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
•    Identify and rectify unidentified cash and handle end to end process of Cash applications.
•    Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
•    Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
•    Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
Qualifications
Minimum qualifications
•    Graduate in Commerce (B.Com)
•    Freshers are eligible
•    Strong English language skills (verbal and written)
Preferred qualifications
•    Significant experience in Accounts Receivable/Order to Cash

Set alert for similar jobsProcess Associate OTC role in Noida, India
Genpact Logo

Company

Genpact

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Genpact Logo

Process Associate OTC

Genpact

Noida, Uttar Pradesh, India

Posted: 9 months ago

Responsibilities •    Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests. •    Identify and rectify unidentified cash and handle end to end process of Cash applications. •    Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner. •    Follow up on customer/internal disputes, customer questions and working between departments to get a resolution. •    Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Qualifications Minimum qualifications •    Graduate in Commerce (B.Com) •    Freshers are eligible •    Strong English language skills (verbal and written) Preferred qualifications •    Significant experience in Accounts Receivable/Order to Cash

Genpact Logo

Process Associate- Claims

Genpact

Noida, Uttar Pradesh, India

Posted: 9 months ago

Responsibilities •    Transaction processing according to standard work & SOP   •    Prioritize transactions according to documented guidelines to meet SLA  •    Plans and organizes tasks and work responsibilities to achieve objectives  •    Comprehending and responding to customer inquiries. Identify, research, and resolve problems.  •    Assist with/perform other team tasks as required.  •    Accurately maintain and record data for production  •    Understand and apply LM’s Core Competencies.  •    Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required  Qualifications we seek in you Any graduate (except technical, BE and LLB)  Essential skills:   •    Good analytical and problem solving skills  •    Ability to communicate verbally and through emails with businesses  •    Proven ability to build effective working relationships with clients & internal stakeholders  •    Positive attitude with a focus on continuous process improvement and an open mind to change  •    BPO or Captive work experience.  •    Excellent Written and Verbal Communication skills.  •    Ability to facilitate and own resolution of discrepancies and disputes.  •    Ability to handle multiple priorities within strict time constraints.  •    Ability to independently research, analyze, and recommend solutions to close open items and discrepancies.  •    Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers.    Technical skills:     •    Excellent command and Excel  tools from day to day operations delivery standpoint  •    Well versed with MS Excel, MS Word  •    Good typing skill with high accuracy.     Type of Experience (Not mandate)  •    Property and casualty insurance (UA or underwriting assistant)  •    BPO work experience with another Genpact global client is a preference.