The Job logo



Assistant Manager - Order Management

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

•    Collaborates inside the company with members of the same team or other teams in order to accomplish the alocated tasks;
•    Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager; as well as with freight forwarders, warehouses, and logistic service providers.
•    Translate required demand and customer orders into a supply plan publishing this Daily & weekly to logistics stakeholders.
•    Handling customer / sales requests
•    Follow-up on pending items with Logistics / Supply chain team for order delivery status
•    Reporting
•    Providing information to customers via e-mails/phone
•    Updating ERP regarding customer details, order details, supplies, pricing etc.
•    Gathering information from logistics partners
•    informing customers regarding availability and deliveries
•    Maintain point as central coordinator of changes to fill / delivery plan as necessary to best manage customer orders.
•    Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
•    Communicating with the Purchasing, warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
•    Preparing the relevant documents for the orders (transport)
•    Daily monitoring the assigned orders and exceptions validations
•    Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed and should be escalated immediately to the customer.
•    Managing any issues, looking for solutions along with all the parties involved.
•    Actively seek improvement opportunities in the Logistics processes.
•    Proposing resolution for streamlining activities and taking part in projects to implement these ideas
•    Develop and maintain all required supply planning and execution processes to ensure ongoing development and continuous
•    Successfully graduating the training plan attached to the position and the tasks
•    Updating the working procedures periodically
•    Training other team members regarding the daily tasks whenever necessary and requested by the manager
•    Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
•    Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Qualification we seek in you!
Minimum Qualifications
University graduate; 
Preferred Qualifications
•    Industry Experience - Services or hi-tech industry
•    Process/Domain Experience:
•    Tertiary qualifications – logistics, commerce
•    Experience in SAP 
•    Relevant experience scheduling and managing limited resources in a fast-paced supply or logistics environment
•    Customer interfacing both internally and externally

Set alert for similar jobsAssistant Manager - Order Management role in Hyderabad, India
Genpact Logo



Job Posted

9 months ago

Job Type




Experience Level

0-2 years


Hyderabad, Telangana, India




Be an early applicant

Related Jobs

Genpact Logo

Assistant Manager: HRO


Hyderabad, Telangana, India

Posted: 9 months ago

We are seeking an expert in HRO domain, with knowledge in Travel, Insurance, Health & Welfare, COBRA, Medicare, HIPPA, 401K, Payroll, Visa & Immigrations, Onboarding & assimilation, Recruitment, different types of visa & process, concierge service, US HR Policies, Severance pay, mass termination, US taxes, W2, W4, F&F settlements. As an HR Operations Specialist, you will be responsible for managing day-to-day HR operations, handling helpdesk calls, managing international transfers, and internal transfers. Additionally, you will be handling employee personal information changes, organizational changes, assisting managers in employee life cycle transactions, coordinating with the staffing team, and termination processing. We require excellent soft skills, communication skills, and interpersonal skills in English. A graduate degree is required and PGDBM HR will be preferred. Relevant experience in US HRO domain is desired.

Genpact Logo

Management Trainee - R2R


Hyderabad, Telangana, India

Posted: 9 months ago

Responsibilities In this role, you will be responsible for all the activities related to month end closing activities. •    Perform management & operational reporting - monthly MIS, Transaction Listings, Flash reports, Expense/FTE reports, Monthly performance Dashboard, Revenue reports, consolidated P&L reports, management packs to support of monthly/ quarterly senior leadership meetings •    Perform month end accounting, preparation and posting of journals into GL •    Perform variance analysis, write commentaries on actuals vs forecast / budgets to identify the key drivers and help the business to make decisions •    Critical support for analysis and decision making by providing consolidated snapshot post month end close as per the requirement  •    Work constantly with the onshore team to resolve any highlighted issues along with owning control •    Ability to identify and report variances between Actuals and Forecast/Budget •    Performing deliverables aligned on forecast reporting. •    Explaining the causes of different cost heads of the various functions and assisting in communicating these to the Onshore partners. Qualifications we seek in you Minimum qualifications •    B.Com Graduate •    Excellent Reconciliation, Accounting & Reporting experience Preferred qualifications  •    Excellent Communication- Written & Verbal •    Proficient in Accounting & Analytical Skills •    Proficient in MS Excel (VLOOKUP, pivot tables) and hands on experience on application- TM1, Oracle discoverer, Cognos  •    Ability to prioritize efficient & be flexible  •    Positive demeanor with a focus on continuous process improvement and an open mind to change •    High standard of integrity, self-confidence to state and support opinions