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Process Associate - Content Moderation - Bengali + English

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As a Process Associate in Content Moderation, you will be responsible for maintaining quality standards, reviewing and resolving content as per guidelines, identifying trends, and providing insights for user support. You must have good customer service skills, fluency in English & Bengali, and the ability to work flexible hours including weekends. This full-time, on-site opportunity at Genpact, Hyderabad requires a graduate with effective probing, problem-solving, and customer-centric skills.

Responsibilities
•    Provide resolution to maintain standards of quality
•    Review content and provide resolution based on prescribed guidelines
•    Recognize trends and patterns and raise issues timely
•    Provide insights to help improve the support to the users
•    Maintain a thorough understanding of process and policies
•    Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
•    Any Graduate (PG an added advantage)
•    Freshers are eligible
•    Fluent in Read/Write in English & Bengali Language

Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Problem solving skills with customer centric approach
•    Must be able to work on a flexible schedule (including weekend shift work)

Set alert for similar jobsProcess Associate - Content Moderation - Bengali + English role in Hyderabad, India
Genpact Logo

Company

Genpact

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

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