Job Description

Job ID: 178408 
Required Travel :Minimal 
Managerial - No 
Location: :India- Pune (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Promote Quality and Operational Perfection strategy and lead implementation at the account or unit level

What will your job look like?

•Assesses current situation vs. desired state 
•Manages formal certification programs (required support and infrastructure to unit ) – on scaled agile / other development practices and trainings (SM, RTE, QA etc.) 
•Define implementation plan based on Amdocs Best Practices and Policies & unit needs, including defining and measuring KPIs / impacts / changes. Track progress and monitor results with unit senior management and employees.
•Predicts and proactively acts upon quality results, and promote quality improvement and the required focus
•Support Jira (Application Lifecycle Management tool) as product owner – obtain and define requirements, act as FP for unit needs and communicate with the development & support team 
•Establish and implement innovation practices (hot house, hackathons etc.) 

All you need is...

•Prior experience in process engineering
•Comprehensive knowledge in the development of best practices and industry methods, standards and models (Agile, SCRUM, SAFe, CMMI, etc.) 
•Comprehensive knowledge in JIRA
•Significant experience in SW project management in quality-related areas (PMP preferred)
•Providing consultation to senior level management
•Participation in change projects
•Analysis and auditing background – preferred

Why you will love this job:

We are an equal opportunity employer and value diversity at our company! We are passionate about looking after our employees. At Amdocs, you will own the process to prioritize client’s requirements.we build world class work environment and are passionate about achieving our goals. Contributes to the overall sales strategy for the Business Unit. We ensure alignment between client requirements and product roadmap.

You will ensure timely resolution or critical issue within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, presenting promptly on progress, and handling customers with a professional demeanour.

We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!