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Operational Excellence Coach (Opex Coach)

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Responsibilities

  • Oversees and coaches 5-7 customers at a time
  • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments 
  • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
  • Tracks performance data and customer uplifts throughout the deployment
  • Leads process improvement and kaizen activities for customers 
  • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
  • Facilitates remote weekly customer progress meetings
  • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
  • Manages project schedules with customers
  • Provides Success Assessments upon project completion
  • Delivers executive overviews and provides customers with information related to all Redzone programs
  • Troubleshoots customer technical issues as needed
  • Supports customer identification of next steps in their Redzone journey
  • Other duties as assigned 

Qualifications

  • Fluent in French and English
  • Senior Operations Leadership experience in manufacturing environments
  • Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager 
  • Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
  • Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
  • Ability to develop/maintain strong relationships with clients and internal teams 
  • Excellent interpersonal and organizational skills
  • Strong written and verbal communication skills
  • Sound judgment and excellent assessment skills
  • Ability to manage time effectively and to work in a high paced, high growth environment
  • Ability to prioritize tasks within active projects to meet critical path deadlines
  • Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
  • Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
  • Able to learn software required to perform successfully in this position
  • Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Education/Experience

  • Relevant fields of study can include but are not limited to Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
  • Minimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles
  • 2 years in a similar position, providing direct coaching to business clients, is esired but not required
Set alert for similar jobsOperational Excellence Coach (Opex Coach) role in Birmingham, United Kingdom
QAD Logo

Company

QAD

Job Posted

7 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Customer Support

Locations

Birmingham, England, United Kingdom

Qualification

Bachelor

Applicants

Be an early applicant

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