SrOps Mgr-TransnProcessg

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We are hiring for the role of L7 Operations Manager at Project Money in Bangalore. As the Operations Manager, you will be responsible for effectively monitoring operations, analyzing performance trends, managing risk, planning processes, and resolving challenges. You will also be responsible for stakeholder management, SLA adherence, employee motivation, and career development. The ideal candidate will have 10+ years of experience in US Wealth Management/Capital Markets and strong leadership skills. Join our dynamic team and contribute to our success!

Job description

Job Description – L7 Operations Manager

(Project Money - Bangalore )

 Role & Responsibilities

Operational Governance & Reporting -

 Operations Management : Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders

 Performance trend review and analysis : Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’s

 Operations Management/Leadership Reporting : Periodically review and report LOB metrics to Sr. leadership and suggest performance improvement areas

 Operations Risk Management : Identify risk environment for the division/LOB, implement and manage effective controls

 Process Management Planning : Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign AM/UM responsibilities to be in lines with changing business/stakeholders’ requirements

 Manpower and Skill-Metrix : Periodic review of talent spread and skill matrix with timely governance of recruitment and onboarding of operations staff

 Problem Analysis and Resolution : Be able to perform and train AM’s/UM’ on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team

 Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies

Stakeholder Management/Client Relationship -

 Lead stakeholder connects and maintain effective client communication through available communication channels

 Ability to interpret organization, business as well as client requirements and act with agile approach

 Scheduled/ad-hoc governance and financial reporting

Service Level Agreement (SLA) & Compliance -

 SLA Management : Effectively monitor performance SLA and ensure smooth delivery of the committed volume

 Deep understanding of service levels and must have experience in client SLA management/adherence

 Compliance Adherence : Accountable for adherence of ISO/PCI compliance controls, audit requirements within the division/LOB and accountable to implement effective controls on identified s

Employee Centricity -

 Motivate aligned teams and foster a culture of continuous learning and skillset enhancement

 Schedule connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable

 Accountable towards fostering the development of aligned division/LOB by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition

 Skills and Requirements

 10+ years of work experience with strong US Wealth Management/Capital Markets expertise (Retail Accounting, account maintenance etc.); Industry certification will be added advantage

 Prior experience in leading a mid-size team (120-180 FTE) in dynamic operations environment

 Very strong at planning and be able to effectively interpret, analyze and present PowerPoint presentations/ Power BI /MS Excel reports to stakeholders

 In-depth knowledge of performance metrics

 Stakeholder management with excellent communication and interpretation skills (client communication, relationship management, business review, etc.)

 Must have experience in managing direct client facing role

 Must have represented business for transformation projects

 Creative & strategic thinker with capacity to foster similar attributes within team

 Willing to work US working hours (24x7 operations environment)

 Lean and Six Sigma knowledge

Skills

PRIMARY COMPETENCY : Banking And Capital Markets PRIMARY SKILL : Non-Voice PRIMARY SKILL PERCENTAGE : 100

Set alert for similar jobsSrOps Mgr-TransnProcessg role in Bangalore Urban, India

Company

Mphasis

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

13-17 years

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