Job description

• Candidate should have 12+ years of experience in Salesforce + Presales OR CRM Dynamics + Presales
• Be a highly certified and recognized Salesforce and D365 CRM expert.
• Serve as a Trusted Advisor, drive conversations with our Enterprise Architects, Solution Architects, Developers and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance across the platform, including Sales Cloud, Service Cloud, Financial Services Cloud and Marketing cloud, D365 CRM Sales, Customer Service and Marketing modules.
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Force.com and lightning Platform.
• Pre-sales support for RFP/RFI - solutioning, effort estimation, proposal writing and presentation.
• Provide guidance on application and integration development best practices, platform architecture standards, functional and technical solution architecture & design, environment management, testing, and Force.com, Lightning Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into customer infrastructure.
• Troubleshoot key implementation issues and demonstrate ability to drive to successful resolution. Lead evaluation of business and technical requirements from a senior level.
• Identification and pro-active management of technical risk areas and commitment to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the business partners and the technology team.
• Build relationships with business and technology partners, internal and external, and contributing to broader goals and growth beyond the scope of a single project.

EXPERIENCE REQUIREMENTS:

The ideal candidate has the following work and skills related experience:

• 12+ years of IT industry exposure with enterprise technical stack
• 8+ years of development and design experience on Salesforce CRM implementations
• Solid experience as Salesforce/D365 CRM Architect for a large Salesforce (multiple orgs)/D365 CRM online end to end implementation, involving large vendors and other key stakeholders.
• Very good working experience on data model, security model, Process builder, flows, Apex, Triggers, Visual force pages, Aura lightning, LWC and web services
• Experience in SFMC Journey Builder, Cloud Pages, Email Studio, Audience Builder, Contact Builder, and Automation Studio; SSJS, AMP scripting
• Experience in REST, SOAP API , Apex data loader, platform events  and lightning connect
• Experience in both online and on-prem D365 CRM implementation with Power automate, Power Apps and Power BI
• Experience with key areas of enterprise architecture, integration methodologies, product features and limitations.
• Experience on Einstein AI, omnichannel would be added advantage
• Experience with Agile implementation methodologies.
• Proven ability to analyze, design, and optimize business processes.
• Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Excellent oral, presentation, and written communication skills.

Domain Exposure:

• Exposure to banking, Insurance, real estate and logistics domain
• Working experience on Salesforce - Sales, Service, Marketing, Experience cloud
• Working experience on D365 CRM – Sales, Customer Service and Marketing.
• Working experience on any of the financial services, Health and Commerce cloud would be added advantage.
• Knowledge on salesforce AppExchange products such as nCino, Skience, Velocity is added advantage.

Salesforce Certifications:

• Salesforce PD1 and PD2 certifications is a must.
• D365 CRM certifications – Sales, Service, Marketing.
• Sales /Service cloud consultant certification is added advantage.
• Salesforce Solution/Technical Architect certification is added advantage.

Behavioral Skills:

·         Should be able to work independently with minimal guidance.

·         Resolve technical issues of projects and Explore alternate designs.

·         Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

·         Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.

·         Train and coach members of project groups to ensure effective knowledge management activity.

Skills

PRIMARY COMPETENCY : CRM PRIMARY SKILL : MS Dynamics CRM PRIMARY SKILL PERCENTAGE : 100