The Job logo

What

Where

Sign in

Employee Referral

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Join Sutherland as an Employee Referral and be part of our team in Cochin, Kerala, India. This full-time opportunity involves taking a high volume of inbound Customer calls, updating and inputting Customer details accurately, resolving Customer problems in a timely fashion, and achieving required metrics and goals. Minimum HSC or Graduation required. No more than 250 characters.

Company Description:

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Job Description:

1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc 
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals

Qualifications:

Minimum HSC or Graduation

Set alert for similar jobsEmployee Referral role in Cochin, India
Sutherland Logo

Company

Sutherland

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Operations

Locations

Cochin, Kerala, India

Qualification

Diploma or Bachelor

Applicants

Be an early applicant

Related Jobs

Sutherland Logo

Employee Referral

Sutherland

Bhopal, Madhya Pradesh, India

Posted: a year ago

We are looking for a customer service representative to handle a high volume of inbound customer calls on various issues, such as product inquiries, billing, and refunds. You will be responsible for accurately updating customer details and resolving their problems in a timely fashion. In case of unresolved issues, you will coordinate with other departments for resolution. The position requires achieving and maintaining set metrics and goals. Minimum HSC or graduation is required.

Sutherland Logo

Employee Referral Program-Chennai

Sutherland

Chennai, Tamil Nadu, India

Posted: 9 months ago

Responsible for handling calls/chat and providing required support. Identify and relate with various customer needs and scenarios. Conduct issue identification and problem-solving meeting customer needs and satisfaction. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner. Remain updated in client and internal processes, technology applications, utilities, and products. Utilize various internal and client-based tools and applications for customer management and servicing. Adhere to company policies and procedures.

Sutherland Logo

Associate-CS Internet

Sutherland

Cochin, Kerala, India

Posted: a year ago

As an Associate-CS Internet at Sutherland, you will be responsible for responding to customer queries via chat, assisting with order status and product inquiries, projecting a professional company image, providing product information, escalating issues as needed, and maintaining quality standards. This is a full-time, on-site opportunity based in Cochin, Kerala, India.

EXL Logo

Executives

EXL

Cochin, Kerala, India

Posted: 10 months ago

Job Description Commerce graduate  Moderate communication skills  Interpersonal skills to work effectively with co-worker  Makes routine decisions and executes job responsibilities independently with minimum supervision.  Knowledge of MS Excel would be advantageous.  Ability to make sound decisions which may have a direct impact on the business.

EXL Logo

Executives

EXL

Cochin, Kerala, India

Posted: 10 months ago

Job Description Commerce graduate  Moderate communication skills  Interpersonal skills to work effectively with co-worker  Makes routine decisions and executes job responsibilities independently with minimum supervision  Knowledge of MS Excel would be advantageous  Ability to make sound decisions which may have a direct impact on the business.

HDFC Bank Logo

Operations (Credit Processing)

HDFC Bank

Cochin, Kerala, India

Posted: a year ago

Job Description Operations (Credit processing) 1.    Appraisal - To create a quality portfolio my managing risk through effective credit appraisal, maintaining TAT, maintaining a healthy relationship with channel partners and being a process thinker and innovator.  2.    Collecting & Checking the Documents (Eg. credit, loan agreements, application form, guarantee forms) (Legal consequences). 3.    Interacting with customers on phone. It also includes managing objections of the customers. Meeting customers and doing personal discussion. Suggesting optimal solutions to customers needs. 4.    Negotiating Skills - Probing to understand customer's need, managing objections, and Structuring solutions, closing. Qualifications - Fresh/experienced B Com Graduates,  M Com, CA or MBA  having good and consistent academic record (Min 60% marks) and good communication skills in English and Malayalam. Location - Kochi