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We are looking for a customer service representative to handle a high volume of inbound customer calls on various issues, such as product inquiries, billing, and refunds. You will be responsible for accurately updating customer details and resolving their problems in a timely fashion. In case of unresolved issues, you will coordinate with other departments for resolution. The position requires achieving and maintaining set metrics and goals. Minimum HSC or graduation is required.

Company Description:

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Job Description:

1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc 
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals


Minimum HSC or Graduation

Set alert for similar jobsEmployee Referral role in Bhopal, India
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Job Posted

a year ago

Job Type




Experience Level

0-2 years




Bhopal, Madhya Pradesh, India


Diploma or Bachelor


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Join Sutherland as an Employee Referral and be part of our team in Cochin, Kerala, India. This full-time opportunity involves taking a high volume of inbound Customer calls, updating and inputting Customer details accurately, resolving Customer problems in a timely fashion, and achieving required metrics and goals. Minimum HSC or Graduation required. No more than 250 characters.