Associate-CS Internet
Sutherland
Chennai, Tamil Nadu, India
Company Description: Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation Job Description: Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues. Builds Platform and business knowledge to better serve Vendors Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. Qualifications: HSC or Any gradution
