The Job logo

What

Where

Associate-CS Internet

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
As an Associate-CS Internet at Sutherland, you will be responsible for responding to customer queries via chat, assisting with order status and product inquiries, projecting a professional company image, providing product information, escalating issues as needed, and maintaining quality standards. This is a full-time, on-site opportunity based in Cochin, Kerala, India.

Job Description:

Respond to Customer queries via Chat medium
Assistance with order status questions and account/product inquiries.
Project a professional company image through chat and email.
Provide customers with product and service information.
Escalate/ transfers or referrals to other Departments as appropriate
Maintain the quality standards.

Qualifications:

High School Diploma or Equivalent

Set alert for similar jobsAssociate-CS Internet role in Cochin, India
Sutherland Logo

Company

Sutherland

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Operations

Locations

Cochin, Kerala, India

Qualification

Diploma

Applicants

Be an early applicant

Related Jobs

Sutherland Logo

Associate-CS Internet

Sutherland

Chennai, Tamil Nadu, India

Posted: a year ago

Company Description: Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation Job Description: Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues. Builds Platform and business knowledge to better serve Vendors Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. Qualifications: HSC or Any gradution

Alight Solutions Logo

Associate

Alight Solutions

Cochin, Kerala, India

Posted: 9 months ago

Role summary • To process HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified. To provide an effective and efficient HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries. • Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. • To proactively seek learning opportunities to develop and maintain good knowledge of NGA's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. Main responsibilities Production • Responsible for processing HR tasks and meeting targets given for the same • Responsible for first level verification of data • Responsible for Timely Escalation Of Production Related Issues • Responsible For Maintaining Accuracy • Cascading updates to Process Related Reports and Documents Compliances • Following ISMS Compliance Of The Team • Adhering To Company Policies, Rules And Regulations • Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process • Adhering to Work Timings, Leave Schedules Key experience • Graduate from any stream / Diploma Holder • PC Literacy - Word and Excel (Basic Level) • Good technical knowledge of payroll and payroll systems • Commerce background • Track record of face to face, telephone and written contact with customers Skills • Good communication skills • Commitment to achieve deadlines • Learning Attitude What we offer • Sophisticated career development initiatives • Transparent reward and recognition schemes • Innovative industry leading company • Promising career growth path.

Alight Solutions Logo

Associate

Alight Solutions

Cochin, Kerala, India

Posted: 2 months ago

PRINCIPAL RESPONSIBLITIES • Reviewing contracts and churning volume quickly as per client evidences,  SOX and revenue recognition policy. • Maintain knowledge of client contract terms, services performed, and additional items impacting Revenue & invoicing activity/Adjustments (penalties and incentives, errors, discounts, fee changes, etc.) • Ensuring high level of accuracy in contract review • Analyze revenue as per client evidence and the contract is created in accordance with accounting requirements and contract terms • Comply with controls to ensure data integrity of all financial information processed for clients • Gather documentation/information from client team contacts and other resources to facilitate revenue review and approval • Adherence  to defined Quality SLA parameters • Maintain high standard of integrity and ethics for self         CRITICAL SKILLS REQUIRED • Good verbal & written communication skills •Sound knowledge accounting principles and application of the same • Sound Analytical and interpretational skills,to understand  client contracts terms and conditions  • Knowledge of OTC ERPs  (Workday experience would be an advantage) • Should have sound knowledge of basic excel  and other logical functions • Skills to relate and reconcile. •Capable to work with the team in order to support in Month end closing and high volume • Require to be flexible working in US shifts and in case of business requirements able to  stretch to meet tight deadlines • Time management skills • Learning ability skills • Adaptability towards changing environments • Focus on quality • Behave with respect and dignity           CANDIDATE SPECIFICATION Education: • Graduate ;  B.Com, M.Com, BBA, MBA,CA/CS/ICWA • Audit / IFRS certification would be an added advantage Relevant Experience: 0-2 years of related financial accounting experience preferably in OTC •Candidate should have understanding of OTC function • Prior experience working with tight deadlines and with larger teams, demonstrated responsibility for accuracy and timeliness for work performed * Immediate Joiners preferred