Company Description:

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland

Job Description:

• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
•  Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
•  Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
•  Monitor high-risk accounts and ensure timely escalation of challenges to management
•  Continually look at ways to improve the customer experience
•  Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
•  Meet the monthly productivity goals
•  Reconcile complex accounts and have excellent attention to detail
• Prepare daily aging report
• Strategize the portfolio
• Fix the root cause and collect
• Work with internal and external stake holders for better resolution
• Provide visibility to the leadership

Qualifications:

2-4 years of Experience in collections with Excellent Comm skills and preferably into F&A background