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Associate-CS Internet

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Company Description:

Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation

Job Description:

  • Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues.
  • Builds Platform and business knowledge to better serve Vendors
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Qualifications:

HSC or Any gradution

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Company

Sutherland

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Operations

Locations

Chennai, Tamil Nadu, India

Applicants

Be an early applicant

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