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Collection Manager - Business & Personal Loans - Flows - Bucket 4 +


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Key Objectives :
Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibility :

  • Ensure amounts collected from the customer are deposited in the branch within the specified timeline
  • Ensure feedback from collection activity is properly updated in Collection System
  • Adherence to Code of Conduct always
  • Timely reporting of service issues to the supervisor
  • Follow all related procedures/documentation wherever applicable
  • Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc.
  • Closure of all customer escalations within applicable TAT
  • Maintenance and timely update of the legal MIS
  • Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
  • Timely implementation of legal tools
  • Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
  • Ensure that all the accounts are managed in a manner so that:
  • Defined timelines are met
  • Appropriate approvals are in place
  • Continuous feedback given to the local Credit team
  • Maintain relations with the law enforcement agencies for effective recovery of dues
  • Ensure documentation of Foreclosure files as per checklist
  • Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
  • Maintain stock of property as per applicable processes
  • Maintain periodic Asset verifications reports.
  • Ensure timely update of records for accountholder-s change of contact details
  • Achieve targeted results through interface with internal as well as external stakeholders
  • Conduct periodic Collection Agency Audit
  • Exercise adequate control over Agency performance in terms of
  • Recruitment & training of field collectors
  • Managing agency and field collector productivity

    Qualification - Post Graduate/Graduate in any discipline
Tata Capital Logo


Tata Capital

Job Posted

8 months ago

Job Type




Experience Level

0-2 years


Bengaluru, Karnataka, India


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