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Collection Manager - Business & Personal Loans - Flows - Bucket 4 +

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Key Objectives :
Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibility :

  • Ensure amounts collected from the customer are deposited in the branch within the specified timeline
     
  • Ensure feedback from collection activity is properly updated in Collection System
     
  • Adherence to Code of Conduct always
     
  • Timely reporting of service issues to the supervisor
     
  • Follow all related procedures/documentation wherever applicable
     
  • Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc.
     
  • Closure of all customer escalations within applicable TAT
     
  • Maintenance and timely update of the legal MIS
     
  • Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
     
  • Timely implementation of legal tools
     
  • Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
     
  • Ensure that all the accounts are managed in a manner so that:
     
  • Defined timelines are met
     
  • Appropriate approvals are in place
     
  • Continuous feedback given to the local Credit team
     
  • Maintain relations with the law enforcement agencies for effective recovery of dues
     
  • Ensure documentation of Foreclosure files as per checklist
     
  • Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
     
  • Maintain stock of property as per applicable processes
     
  • Maintain periodic Asset verifications reports.
     
  • Ensure timely update of records for accountholder-s change of contact details
     
  • Achieve targeted results through interface with internal as well as external stakeholders
     
  • Conduct periodic Collection Agency Audit
     
  • Exercise adequate control over Agency performance in terms of
     
  • Recruitment & training of field collectors
     
  • Managing agency and field collector productivity

    Qualification - Post Graduate/Graduate in any discipline
Tata Capital Logo

Company

Tata Capital

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Bengaluru, Karnataka, India

Applicants

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