Job Description

As a Technical Writer for the Local Government GBU you will play a critical role in documenting a suite of service that focus on user experience, performance, AI/ML, real-time event and data processing. As a team member, you must not only follow best practices, standards, and processes employed by our team, but feel comfortable contributing to them as well. You will have strong communication skills with a penchant for radiating information. You enjoy rapid iteration and working closely with Product to design UIs that will delight our users. You have a strong pulse on the cloud development community keeping up on news and changes as they come.

Who We Are:

The Oracle Local Government Global Business Unit (SLGBU) is a brand-new organization that 

is in the process of designing & developing a suite of SaaS applications for the state & 

local government markets using cutting edge technologies. These are exciting times in 

our space - we are growing fast, still at an early stage, and working on ambitious new 

initiatives.

Do you want to design, build and run innovative SaaS services that will transform the 

Public Safety industry and have the potential to save lives? Come join us on this critical 

mission!

Who You Are:

As a Technical Writer for the Local Government GBU you will play a critical role in 

documenting a suite of service that focus on user experience, 

performance, AI/ML, real-time event and data processing. As a team member, you 

must not only follow best practices, standards, and processes employed by our team, but 

feel comfortable contributing to them as well. You will have strong communication skills 

with a penchant for radiating information. You enjoy rapid iteration and working closely 

with Product to design UIs that will delight our users. You have a strong pulse on the 

cloud development community keeping up on news and changes as they come.

What you will do:

• Responsible for working with the team to develop a documentation strategy for a comprehensive suite of services
• Collaborate with education, training and documentation focused contributors across the org to align process, delivery and maintenance of our documentation
• Work with developers every day to best describe the evolving capabilities of the services
• Work with leadership to refine our processes and approaches
• Be part of programs teams working on initiatives to move the suite forward

Preferred Qualifications:

Minimum 8+ years of technical writing experience is required. 5 years of experience working with the following:

• Knowledge and content management systems (Confluence preferred)
• Issue tracking and collaboration (Jira and Confluence)
• Product/Service ownership or Project Management experience a plus
• Excellent written and verbal communication skills and the ability to communicate with individuals across the organization
• A systems thinker, able to move fluidly between high-level abstract thinking and detail-oriented implementation; open minded to new ideas, approaches, and possesses the technical ability to implement ideas
• Experience working with Agile development frameworks
• A self-starter that is naturally inquisitive, requiring only small pieces to the puzzle, across many technologies new and legacy

Responsibilities

As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.