The Job logo

What

Where

Technical Consulting Engineer – HTTS Enterprise Networking-SDWAN- Cell team | 8+ years

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

What You'll Do

Dedicated Support Service Engineers provide experienced level technical services on a worldwide basis both remotely and on-site for SD-WAN Solutions to Viptela customers and partners. These services cover the post-sales customer lifecycle.

Who You'll Work With

The Cisco Support Services group provides support for customers around the globe. Your opportunity to impact the networks and systems that surround us all are limitless and highly impactful. Opportunities for career growth at Cisco will be daring, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

The Cisco Network SD-WAN solutions team is a multifaceted group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and not a day goes by where we do not learn something new from our peers. Our culture thrives on collaboration and partnership. This small but growing team supports a diverse range of innovative products both Cisco and select partner technologies giving customers a personal single point of contact for issue resolution. Our customers bring us new and exciting challenges and we drive these cases to resolution with our passion to provide our customers with not just an answer but also the best answer, as fast as possible across many technologies.

Who You Are

Typically requires university degree equivalent along with 5 to 8 years of experience in networking industry especially in support environment.

R&S related certifications (CCNP, CCIE)

Deliver guide level technical assistance and troubleshooting for resolving critical customer issues

Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity

Effectively utilize moderate to complex lab setups to recreate and solve problems

Submit complete and correct software defect reports in his or her area of expertise

Act as a technical guide and provides support on a worldwide basis

Provide systems/product training to both internal and external stakeholders

Document all actions taken toward resolving customer issues in customer contact tracking database

You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution

Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action

Excellent collaboration, crisis management and communications skills

You have strong technical, analytical and troubleshooting skills to be able to resolve the root cause of network problems

You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction

You are able to actively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers

Minimum Qualifications:

You possess a fundamental working knowledge of computer and networking industry, products and protocols including possessing a minimum experience of 3 to 8 years in,

WAN Architecture

Routing Protocols such as BGP and OSPF

Understanding of Linux systems

Understanding of virtualization technologies such as VMWare and KVM

Understanding of Cloud Technologies such as AWS, Azure, and Openstack

Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL

Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 7 years related experience.

Set alert for similar jobsTechnical Consulting Engineer – HTTS Enterprise Networking-SDWAN- Cell team | 8+ years role in Bengaluru, India
Cisco Logo

Company

Cisco

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Technology

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Cisco Logo

Technical Consulting Engineer- SDWAN

Cisco

Bangalore Urban, Karnataka, India

Posted: 9 months ago

JOB DESCRIPTION Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. SDWAN Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco Logo

Software Engineer (Network Infrastructure development | 8+ years)

Cisco

Bengaluru, Karnataka, India

Posted: 10 months ago

Who You'll Work With Cisco Security Business Group (SBG) is at the forefront of developing solutions for addressing the security challenges of our customers. With annual revenue exceeding $2B, it is one of the fastest-growing businesses at Cisco. As Cisco is transforming its business model aggressively to a software and recurring revenue model, the security business is leading this journey with 40%+ YoY growth in software recurring revenue. The Cloud Security group within SBG focuses on developing cloud-delivered security solutions (SaaS based) in a platform-centric approach. This group values and nurtures innovation in a highly innovative and high-growth domain. The group was formed by combining some of the existing cloud assets Cisco had with two hugely successful acquisitions - OpenDNS and CloudLock. Our vision is to build the most complex security solutions in a cloud-delivered way with utmost simplicity - disrupt the industry's thinking around how deep and how broad a security solution can be while keeping it easy to deploy and simple to manage. Looking for a hard-working, innovative, and committed engineering leader for our Product and Infra Engineering group to help us scale our business. Why is cloud security-relevant? Because today's world has changed. The way we work has fundamentally changed. There are more roaming users than ever with the rapid growth of BYOD. Business applications have moved to the cloud. Enterprise's critical infrastructure has been moving to the public/private cloud. At the same time, the threat landscape has drastically changed with the increased sophistication of attacks. The notion of traditional perimeter-based security is being disrupted. Since users, apps, and infrastructure have all moved to the cloud, security must too. Welcome to the team of geeks passionate about solving this very problem and making the world a better place…a secure place. We have a highly scalable cloud infrastructure spread across 40+ data centers where we run our cloud security applications that operate at a massive scale - 200B+ requests per day from 65M+ daily active users. What You'll Do As a member of Network Control plane Core Team, You will be working with the Team of highly skilled Engineers and will be responsible for building, implementing, maintaining the network Infrastructure for the Cloud based applications. Who You Are An Ideal candidate with 8+ years of experience in Network Infrastructure development roles building platform to host the cloud applications. Experience in building, deploying, and automating the Network Infrastructure. Deep Technical knowledge in Software Dev Architecture, API development, Terraform, REST APIs and Python. Good exposure to GIT and version controls and Infrastructure testing Networking : Strong knowledge and competent with concepts of TCP-IP, subnetting , routing and good familiarity with Cloud networking. Cloud : Familiarity with cloud, particularly provisioning Infrastructure on a Public cloud platform (AWS, Azure, Google Cloud). DevOps : Familiarity with key concepts (CICD pipelines, containerization, deployment paradigms, automation, IaC) Security : General appreciation for security concepts. Maybe certifications (SOC2, FedRAMP,) or protocol knowledge (TLS, certificates), or application security (AAA etc) is an added advantage. Workflow : Familiarity with agile, experience with project management tools like Jira, supporting end user is a plus. Personal Traits : Great Team player, Problem solver, creative , adaptable, collaborator and a continuous learner with Positive attitude . Excellent communication skills

Cisco Logo

Technical Consulting Engineer (Service Provider)

Cisco

Bengaluru, Karnataka, India

Posted: 10 months ago

Who You'll Work With Cisco Customer Experience (CX) organization's Mission is to accelerate customer success through innovative services and world class people, partner, processes & tools. Services led interactions are key differentiator to maximize the value of Cisco’s solution to customer. You will work with Cisco’s Service provider customer. You will be collaborating with other CX delivery teams, product engineering, Sales Organization teams to help improvement in product serviceability, feature of new products and solutions and implementation support. You will also work with global TAC Center to delivery seamless experience to customers. Who You Are We need a teammate and natural innovator who can drive resolution of customer issues, improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution. Deliver best in class TAC support. Minimum Qualifications Typically requires Bachelor degree in a technical field(CS/EE preferred) or equivalent plus 5-8 years related experience. Professional level (e.g. CCNP) or Expert level (CCIE) is added advantage. Desired Skills Working level knowledge Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN. Previous experience in Enterprise or Service provider Network in areas of deployment/migration/support. Has working knowledge of software programmability, automation, orchestration and/or virtualization. Knowledge on Cisco Routing products and CLI (Command line interface) is required. Effectively communicates skills in English Language (verbal and written). What you will do Remotely resolve customer issues over email, phone or using collaborations tools such as Cisco Webex. Immediately engaged with customer to provide recommendation to network/service down situation. Engage Team Leads effectively to resolved complex issues. Use Cisco lab to replicate customer reported issues and test software fixes provided by engineering team. Document troubleshooting procedure for new and common problems to help junior engineers. Work with Technical leaders to support automation and innovation efforts. Work with team to support each other and focus on achieving key performance indicator and Operational goals.

Cisco Logo

Software Engineer 4-8 yrs|Go|AWS|Networking|CI/CD

Cisco

Bengaluru, Karnataka, India

Posted: 10 months ago

Who We Are Cisco Cloud Security Group is at the forefront of developing cloud-delivered security needs and challenges of our customers. With annual revenue exceeding $200M, it is one of the fastest-growing businesses at Cisco. As Cisco is transforming its business model aggressively to a software and recurring revenue model, our cloud security business is leading this journey with 100%+ YoY growth in software recurring revenue. What We Do The Cloud Security group focuses on developing solutions that provide Security as a Service to our customers. Our vision is to build the most comprehensive security solutions that are both easy to deploy and simple to manage. We have a highly scalable cloud infrastructure spread across 30 data centers where we run our cloud security applications that operate at massive scale - 100B+ requests per day from > 90M daily active users. Who You'll Work With You will join a dynamic, multi-talented Engineering team where new features are deployed to customers multiple times a week. We are Umbrella's Secure Web Gateway team and our mission is to improve the underlying technologies and the UI that drives Umbrella Security. We work on features big and small in order to build the best security solution in the world. This team does it all, so you'll never be bored, and you'll constantly be learning new technologies. What You'll Do Work on best of breed Cloud Security Solutions that provide comprehensive security to enterprises Build highly scalable Cloud Microservice solutions that secure a high volume of web traffic Bring a mindset of developing simple solutions to complex problems. Define, architect, design, and deliver new software features for Web gateway. Write functional and design specs. Conduct and participate in peer code and design reviews. Collaborate with the adjacent software teams in defining the programming interfaces into the various other software modules. Relish, build it, operate it, secure its culture. Who You Are You're a Software Engineer who enjoys wearing many hats, a self-starter who’s willing to jump headfirst into the codebase and start improving it immediately. Our minimum requirements for this role: Experience in networking protocols, tunneling protocols like GRE/IPSEC/TLS, Overlay Technologies and Virtualization Experience in Web Gateway products, web proxy, Web Security domain Solid understanding of network protocols like TCP/IP, UDP, HTTP, HTTPS, DNS Experience in designing, implementing, and supporting large-scale transaction systems Proven Python, GoLang, Java, C or C++ skills In-depth knowledge of object-oriented concepts, programming, and systems design Understanding of various design patterns and Microservice Architecture Strong foundation in data structures, algorithms and software design Strong analytical and troubleshooting skills. Desired Skills Experience in an Agile environment Well versed with Web proxy - NGINX is a plus Understanding of HTTP service behaviors Cloud Development Environments: AWS, Google Cloud, Microsoft Azure Continuous Integration/Delivery tools (Jenkins, Docker, Chef, Ansible) Educational Background MSCS with 3+ years of development experience or BSCS with 5+ years of development experience in Computer Engineering, Electrical Engineering, Computer Science or related major

Cisco Logo

Networking Escalation Engineer - Java, J2ee, Networking protocols

Cisco

Bengaluru, Karnataka, India

Posted: 10 months ago

What you will do: We are looking for an Escalation Engineer to join our Bangalore Team. This team provides the highest level of technical support for issues which cannot be resolved through the normal Cisco Support process. Who you'll work with: As Engineer, you will provide remote expert technical assistance for Cisco DNA Center to Cisco CX teams, customers, and partners. As a part of this team, you are also empowered to work across departments including Engineering, Operations and Product Marketing and mobilize resources when vital. Who You Are: You are a software engineer who believes in customer delight problem resolution. You are hardworking for technology, learning and support. The ideal candidate must enjoy working in a fast-paced multifaceted environment with a “can-do” attitude and is able to demonstrate flexibility and resiliency. Successful candidate must be self-sufficient and be able to work with minimal direction. Work with geographically distributed teams across different time zones. What you'll do: Deliver expert level technical assistance to resolve critical customer hardware and software issues at a product and solution level Document all actions taken toward resolving customer issues and root cause analysis for internal and external consumption Report and track software defects You can handle a wide range of problems; from simple application or network configuration fixes to deeply sophisticated solving and problem resolution Work with minimal direction and exercise discernment within defined procedures to determine appropriate action. You deliver solutions that lead to problem resolution or mitigation with a high level of customer happiness Optimally engage resources outside team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers You might be needed to develop tool or scripts as part of the initiatives undertaken by the team Technical Skills: An experience of 3+ years in below technology: Strong understanding of networking domain (knowledge of TCP/IP, SNMP/NETCONF). Hands on experience with RESTful Webservices, distributed systems, Microservices , Adaptable web design patterns. Have experience building services using these technologies Java Experience with relational databases ( PostgreSQL ) and NoSQL databases (Cassandra and MongoDB ) Good interpersonal and communication skills and teammate. Optional Skills: Experience of Docker/ Kubernetes or other configuration management tools Experience of developing in UNIX/Linux Operating System environments Knowledge in Messaging Systems as Kafka, RabbitMQ

Cisco Logo

Technical Consulting Engineer - TAC SP

Cisco

Bengaluru, Karnataka, India

Posted: 10 months ago

Who You'll Work With? The business Entity Cisco Customer Experience (CX) organisation’s Mission is to accelerate customer success through innovative services and world class people, partner, processes & tools. Services led interactions are key differentiator to maximize the value of Cisco’s solution to customer. You will work with Cisco’s Service provider customer. You will be collaborating with other CX delivery teams, product engineering, Sales Organization teams to help improvement in product serviceability, feature of new products and solutions and implementation support. You will also work with global TAC Center to delivery flawless experience to customers. Who You Are We need a great teammate and natural innovator who can drive resolution of customer issues, improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution. Deliver outstanding TAC support. Minimum Qualifications Typically requires Bachelor degree in a technical field(CS/EE preferred) or equivalent plus 8-10 years related experience. Professional level (e.g. CCNP) or Expert level (CCIE) is added advantage. Desired Skills Good understanding of IP networking concept IPv4, IPv6, Multicast, ARP, QoS, Device level security features. Experience and knowledge Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN, IPv6 routing. Fundamental understand of MPLS-Traffic, Multicast, EVPN, MVPN, Segment Routing. Previous experience in Enterprise or Service provider Network in areas of deployment/migration/support. Has working knowledge of software programmability, automation, orchestration and/or virtualization. Knowledge on Cisco Routing products and CLI (Command line interface) is required. Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests What you will do Remotely resolve customer issues over email, phone or using collaborations tools such as Cisco Webex. Immediately engaged with customer to provide recommendation to network/service down situation. Use Cisco lab to replicate customer reported issues and test software fixes provided by engineering team. Effectively work with Cisco engineering team to resolve the product related issues. Document troubleshooting procedure for new and common problems to help junior engineers. Submit serviceability, product improvement requests. Work with Technical leaders to support automation and innovation efforts. Conduct Knowledge transfer session to Partners/customers. Work with team to support each other and focus on achieving key performance indicator and Operational goals.