Technical Consulting Engineer - Collaboration ( Unified Communication & VOIP )
Cisco
Bengaluru, Karnataka, India
WHAT YOU'LL DO :- TECHNICAL SERVICES IS TEAM OF OUTSTANDING TECHNICAL GUIDES WHOSE #1 FOCUS IS TO HELP CUSTOMERS DEPLOY AND OPERATE THEIR NETWORKS EFFECTIVELY WHILE DELIVERING THE BEST POSSIBLE CUSTOMER EXPERIENCE. THE GLOBAL TAC’S ABILITY TO PARTNER WITH CUSTOMERS IN SOLVING THEIR TOUGHEST NETWORKING CHALLENGES IS WHAT SETS US APART IN THE INDUSTRY AND KEEPS CUSTOMERS COMING BACK TO CISCO. AS DIGITIZATION CRAFTS OUR FUTURE, WE LEAD WITH INNOVATION, ACCEPT CHANGE, AND BELIEVE THE CUSTOMER EXPERIENCE IS PARAMOUNT TO OUR SUCCESS. AS A CUSTOMER SUPPORT ENGINEER IN OUR OUTSTANDING TEAM YOU WILL GAIN EXPERIENCE AND THE ABILITY TO EARN INDUSTRY-LEADING CERTIFICATIONS. YOU WILL BE A STRATEGIC PARTNER TO OUR CUSTOMERS, SAVING THEIR BUSINESS FROM THE IMPACT OF NETWORK INCIDENTS, SOLVING AND PREVENTING THE RECURRENCE OF TECHNICAL ISSUES. YOU WILL TAKE ON OUR CUSTOMERS’ TOUGHEST PROBLEMS, ENSURING THAT OUR CUSTOMERS GET ENCOURAGED BUSINESS OUTCOMES, PROVIDING A SUPERB CUSTOMER EXPERIENCE. YOU WILL ALSO RECEIVE EXTENSIVE TRAINING AND DEVELOPMENT BOTH TECHNICAL AND LEADERSHIP/CUSTOMER SKILL AREAS. WHO YOU'LL WORK WITH CX IS A TEAM OF OUTSTANDING GUIDES WHO FOCUS TO DELIVER EXCLUSIVE CUSTOMER EXPERIENCE. WE HELP SOLVE THE TOUGHEST BUSINESS CHALLENGES WITH NETWORK-CENTRIC SOLUTIONS THAT ACCELERATE CUSTOMER AND PARTNER SUCCESS AND DEDICATION. OUR SUCCESS IS MEASURED THROUGH OUTSTANDING FINANCIAL RESULTS, GROWING CUSTOMER HAPPINESS METRICS, INDUSTRY RECOGNITION, AND EMPLOYEE HAPPINESS SCORES. THE GROUP OF HIGHLY SKILLED, MULTIFACETED, DIVERSE, AND HARDWORKING ENGINEERS WHO GO ABOVE AND BEYOND IN ASSISTING NOT JUST THE CUSTOMER BUT ALSO THEIR TEAMMATES AND PEERS. THE TEAM IS A GOOD MIX OF ENGINEERS WITH VARYING YEARS OF EXPERIENCE (FROM 3 YEARS ALL THE WAY TO 12 YEARS) IN CISCO TECHNOLOGIES AND SOLUTIONS, AND EACH-AND-EVERY-ONE OF THEM BRING OUTSTANDING VALUE TO THE TABLE. THE TEAM HAS GLOBAL PRESENCE LOCATED IN 3 US CENTERS, 1 BRUSSELS CENTER AND 2 INDIA CENTERS. WHO YOU ARE GOOD IN-DEPTH KNOWLEDGE ON VOIP PROTOCOLS SUCH AS MGCP, H.323, SIP AND SCCP INCLUDING SOLVE RIGHT UP TO THE RFC LEVEL. GOOD ON CISCO SMALL, MEDIUM AND ENTERPRISE COLLABORATION ARCHITECTURE AND BUSINESS CALL AGENTS SUCH AS CISCO UNIFIED COMMUNICATION MANAGER (CUCM), CISCO UNIFIED COMMUNICATION MANAGER EXPRESS (CUCME) AND PLATFORMS SUCH A ASR, ISR AND CSR SERIES OF ROUTERS. STRONG IN CISCO PRODUCT PORTFOLIO FOR UNIFIED COMMUNICATIONS PLATFORMS (UC SERVERS), GATEWAYS, GATEKEEPERS, UNIFIED BORDER ELEMENTS (CUBE), AND OTHER UC PLATFORMS (IM&P, UNITY CONNECTION, CISCO UNIFIED ATTENDANT CONSOLE, EMERGENCY RESPONDER) AND PRODUCTS. SOLID GREAT TEAMMATE AND ABLE TO DERIVE RESULTS AS A GROUP. KNOWLEDGE OF CONCEPTS SUCH AS UC SECURITY, SRST (SURVIVABLE REMOTE SITE TELEPHONY), CAC (CALL-ADMISSION-CONTROL), CLASS OF RESTRICTIONS, B-ACD / TCL SCRIPTING (BASIC AUTOMATED CALL DISTRIBUTION), IP PHONE FEATURES AND SUPPLEMENTARY FEATURES ENABLEMENT AND INTEROPERABILITY ON GATEWAYS. ABILITY TO SETUP (CONFIGURE), MAINTAIN, F AND SOLVE A MEDIUM TO LARGE SCALE ENVIRONMENT DEPLOYMENT END TO END. IN-DEPTH WORKING KNOWLEDGE OF VARIOUS ENTERPRISE CALL FLOWS AND INTEGRATIONS WITH THE VARIOUS COMPONENTS OF AN ENTERPRISE COLLABORATION ARCHITECTURE. ABILITY TO LEARN AND ASSIMILATE NEW INFORMATION (SUCH AS RFCS AND IEEE DOCS) AND INCORPORATE THE SAME INTO BUILDING SOLUTIONS FOR CRITICAL ISSUES. GOOD KNOWLEDGE OF LINUX, SQL AND/OR ORACLE DATABASE AND MICROSOFT ACTIVE DIRECTORY. BASIC FAMILIARITY OF SCRIPTING / AUTOMATION AND DATA ANALYTICS INCLUDING LANGUAGES SUCH AS PYTHON. WHY CISCO AT CISCO, EACH PERSON BRINGS THEIR DIFFERENT TALENTS TO WORK AS A TEAM AND MAKE A DIFFERENCE. YES, OUR TECHNOLOGY CHANGES THE WAY THE WORLD WORKS, LIVES, PLAYS AND LEARNS, BUT OUR EDGE COMES FROM OUR PEOPLE. WE CONNECT EVERYTHING - PEOPLE, PROCESS, DATA AND THINGS - AND WE USE THOSE CONNECTIONS TO CHANGE OUR WORLD FOR THE BETTER. WE INNOVATE EVERYWHERE - FROM LAUNCHING A NEW ERA OF NETWORKING THAT ADAPTS, LEARNS AND PROTECTS, TO BUILDING CISCO SERVICES THAT ACCELERATE BUSINESSES AND BUSINESS RESULTS. OUR TECHNOLOGY POWERS ENTERTAINMENT, RETAIL, HEALTHCARE, EDUCATION AND MORE - FROM SMART CITIES TO YOUR EVERYDAY DEVICES. WE BENEFIT EVERYONE - WE DO ALL OF THIS WHILE STRIVING FOR A CULTURE THAT EMPOWERS EVERY PERSON TO BE THE DIFFERENCE, AT WORK AND IN OUR COMMUNITIES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND VALUE DIVERSITY AT OUR COMPANY. WE DO NOT DISCRIMINATE ON THE BASIS OF RACE, RELIGION, COLOR, NATIONAL ORIGIN, GENDER, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, OR DISABILITY STATUS.
