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Technical Consulting Engineer (Service Provider)

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Who You'll Work With

Cisco Customer Experience (CX) organization's Mission is to accelerate customer success through innovative services and world class people, partner, processes & tools. Services led interactions are key differentiator to maximize the value of Cisco’s solution to customer.

You will work with Cisco’s Service provider customer. You will be collaborating with other CX delivery teams, product engineering, Sales Organization teams to help improvement in product serviceability, feature of new products and solutions and implementation support. You will also work with global TAC Center to delivery seamless experience to customers.

Who You Are

We need a teammate and natural innovator who can drive resolution of customer issues, improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution. Deliver best in class TAC support.

Minimum Qualifications

  • Typically requires Bachelor degree in a technical field(CS/EE preferred) or equivalent plus 5-8 years related experience.
  • Professional level (e.g. CCNP) or Expert level (CCIE) is added advantage.

Desired Skills

  • Working level knowledge Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN.
  • Previous experience in Enterprise or Service provider Network in areas of deployment/migration/support.
  • Has working knowledge of software programmability, automation, orchestration and/or virtualization.
  • Knowledge on Cisco Routing products and CLI (Command line interface) is required.
  • Effectively communicates skills in English Language (verbal and written).

What you will do

  • Remotely resolve customer issues over email, phone or using collaborations tools such as Cisco Webex.
  • Immediately engaged with customer to provide recommendation to network/service down situation.
  • Engage Team Leads effectively to resolved complex issues.
  • Use Cisco lab to replicate customer reported issues and test software fixes provided by engineering team.
  • Document troubleshooting procedure for new and common problems to help junior engineers.
  • Work with Technical leaders to support automation and innovation efforts.
  • Work with team to support each other and focus on achieving key performance indicator and Operational goals.
Set alert for similar jobsTechnical Consulting Engineer (Service Provider) role in Bengaluru, India
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Company

Cisco

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Software Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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