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Technical Consulting Engineer - Web security /Network Security Experience (6-10 yrs)

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Who You'll Work With

Global CX Centers support the delivery of the full CX portfolio with a flawless customer experience at a global efficient operating scale. They include delivering technical assistance (TAC), centralized project delivery, centralized high-touch support, sourced support, managed services, and global logistics

The Support Services(TAC), is a team of elite technical specialists whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide dedicated support to our customers, partners, account teams, and other CX engineers. With a technology runway that never ends, opportunities to develop your depth, breadth, and diversity of technical expertise are second to none!

What You will do

  • Provide technical support for the Cisco Cloud Security Technology portfolio to customers, partners, account teams, and other internal technical support teams
  • Continually develop a working knowledge of networking products and protocols to provide first/second/third level technical support on a worldwide basis via phone, email, web, and remote access in designated technology focus areas.
  • Effectively utilize databases of existing issues, debugging tools, and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer happiness
  • Share knowledge to build relationships, and optimally troubleshoots problems both alone and as part of a team.
  • Who You Are
  • 8+ Years of Web security / Network Security / Firewall troubleshooting Experience
  • Ability to creatively apply technology to solve customer problems
  • Previous Technical support, installation, and customer-facing experience in the technology industry.
  • CCIE Security / CCNP Security or other security certification
Set alert for similar jobsTechnical Consulting Engineer - Web security /Network Security Experience (6-10 yrs) role in Bengaluru, India
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Company

Cisco

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Category

Software Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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