Consultant

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Job description:

Experience on O365 support & Exchange Admin Center. Good Experience providing enterprise support in Exchange 2016 & O365. Mail flow in Exchange 2013/2010& 2007. Client Access in Exchange 2013/2010. Knowledge on Transport Rule creation. O365

To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations orL3 level support and doing incident and problem management
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Set alert for similar jobsConsultant role in Madurai, India

Company

HCLTech

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

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