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Job description:

Experience on O365 support & Exchange Admin Center. Good Experience providing enterprise support in Exchange 2016 & O365. Mail flow in Exchange 2013/2010& 2007. Client Access in Exchange 2013/2010. Knowledge on Transport Rule creation. O365

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations orL3 level support and doing incident and problem management
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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Company

HCLTech

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Category

IT Services and IT Consulting

Locations

Madurai, Tamil Nadu, India

Applicants

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