VRMO Senior Investigation Specialist EN, KYC

Finance, Banking & Legal · Banking & Investments · Risk Management · Compliance & Regulatory

In short

Amazon seeks a Senior Investigation Specialist for its VRMO team in India and Brazil. The role involves evaluating high-risk transactions, identifying fraud patterns, and enforcing policy guidelines to protect customers and profitability. This remote position requires strong analytical and communication skills.

Responsibilities

Identify and minimize risks from fraud patterns and trends.
Investigate suspicious activity and behavior posing risks to Amazon, customers, or merchants.
Conduct deep dives into complex cases.
Enforce Amazon's Policy Guidelines to maintain site quality.
Take action based on procedures or escalate when necessary.
Achieve weekly productivity and quality standards.
Communicate via email and telephone with customers to make risk-related decisions.
Participate in special projects and collaborate with business teams.

Requirements

Excellent written and spoken English.
Ability to compose grammatically correct, concise, and accurate written responses.
Excellent interpersonal skills for communicating complex issues clearly.
Demonstrated ability to work independently and make complex investigation decisions with minimal guidance.
Excellent problem-solving skills.
Ability to analyze and solve problems with keen attention to detail and identify unfamiliar MOs.
Exceptionally strong customer handling and conflict resolution skills, with a focus on quality and customer experience.
Self-disciplined, diligent, proactive, and detail-oriented.
Ability to adapt easily to change and learn quickly in a fast-paced environment.
Strong organizational skills.
Effective prioritization of work time to ensure productivity and meet department standards.
Demonstrated ability to exceed performance expectations.
Ability to maintain high levels of confidentiality and data security standards.
Experience with Microsoft Office (Outlook, Word, Excel).
Passionate commitment to Amazon's customer-centric mission.

Desired Qualifications

Experience in VRMO investigations processes and policies.

Benefits

Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
Inclusive culture that empowers Amazonians.
Workplace accommodations and adjustments available for individuals with disabilities.

Skills

Microsoft OfficeOutlookWordExcel

#Investigation#Loss Prevention#KYC

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