Transportation Representative, Transportation Representative

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

As an L2 Associate Transportation Representative, you will be the main point of contact for Amazon's delivery partners, troubleshooting issues and suggesting process improvements. This role requires excellent communication, time-management, and problem-solving skills, with a focus on meeting performance metrics. A degree in any specialization and familiarity with basic computer applications are required.

Responsibilities

Act as the primary interface between Amazon and delivery partners.
Identify delivery partner concerns and troubleshoot their issues.
Provide prompt and efficient service to customers and delivery partners.
Manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintain or exceed targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends for process improvements.
Communicate clearly and professionally at all times.

Requirements

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Good comprehension skills to clearly understand and state customer issues.
Ability to concentrate and follow customer issues to resolution without distraction.
Ability to work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.

Desired Qualifications

Knowledge of and proficiency in Excel and SQL.
Experience in logistics.
Experience in an operational role.

Benefits

Inclusive culture that empowers Amazonians.
Workplace accommodation and adjustment support for individuals with disabilities during the application, hiring, interview, or onboarding process.

Skills

Microsoft OutlookMicrosoft WordExcelSQL

#Transportation#Logistics#Customer Service#Operations

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