Track Manager (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · DevOps

In short

HCLTech is seeking an experienced Security Incident Management Process Lead / Consultant for their Noida office. This role is responsible for owning and driving the Security Incident Management (SIM) framework, governing the incident response lifecycle, and coordinating major incident response activities. Requires 10+ years of experience in Cyber Security and related fields.

Responsibilities

Own and govern the Security Incident Management process and associated playbooks.
Lead incident classification, prioritization, escalation, and resolution governance.
Coordinate Major Security Incidents and drive crisis management activities.
Facilitate Root Cause Analysis (RCA), post-incident reviews, and lessons learned.
Define and monitor incident response KPIs, SLAs, and compliance metrics.
Drive process improvements, automation, and operational excellence initiatives.
Collaborate with SOC, CERT/CSIRT, IT Operations, Risk, Compliance, Legal, and Business teams.
Support audits, regulatory requirements, and security governance reporting.

Requirements

10+ years of experience in Cyber Security, SOC, Incident Response, or Security Governance.
Experience with SIEM Platforms (Sentinel, Splunk, QRadar).
Experience with ServiceNow Security Incident Response (SIR).
Knowledge of ITIL Incident Management.
Bachelor's degree in Computer Science, Information Security, or related field.

Desired Qualifications

Strong experience managing enterprise-wide security incident processes.
Proven ability to lead high-severity incident response and stakeholder communications.
Excellent analytical, communication, and leadership skills.
Experience in managed security services, large-scale SOC environments, or global cybersecurity operations.
Preferred certifications: CISSP, CISM, GCIH, ECIH, CRISC, ITIL, ISO 27001 Lead Auditor/Implementer.

Benefits

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark.
A place that knows that helping its people stay on top starts by putting its people first.

Skills

Security Incident ResponseSecurity ManagementSOC OperationsThreat ManagementMajor Incident ManagementCrisis ManagementSIEMSentinelSplunkQRadarSecurity GovernanceComplianceITILServiceNowRoot Cause AnalysisProcess ImprovementAutomationStakeholder Management

#Cyber Security#Security Operations#Incident Management#Governance

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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