The Job

Track Manager (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Network Administration · Software Engineering

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In short

Senior technical SME responsible for advanced administration, troubleshooting, and governance of enterprise load balancing and application delivery services. Role involves L3 escalation, complex change ownership, RCA leadership, and SSL/TLS certificate management for business-critical applications.

Responsibilities

  • Act as L3 escalation point for complex load balancer incidents.
  • Provide expert support for F5 BIG-IP LTM and GTM/DNS administration.
  • Analyze application-specific traffic flows using logs, packet captures, and connection tables.
  • Support SSL termination, SSL cipher/certificate management, and certificate renewal tracking.
  • Develop, review, and troubleshoot F5 iRules and traffic policies.
  • Plan, peer-review, and execute complex load balancer changes.
  • Provide operational support and technical coordination for F5 ASM/WAF and APM.
  • Lead technical analysis for major incidents and produce RCA inputs.
  • Maintain load balancer standards, configuration templates, and operational runbooks.

Requirements

  • 8-10+ years of experience preferred.
  • F5 BIG-IP LTM/GTM, Application Delivery, SSL, and Traffic Management expertise.
  • Experience with VIPs, pools, nodes, health monitors, routing, NAT/SNAT, and asymmetric traffic.
  • F5 Certified Administrator preferred.
  • CCNP/CCIE and ITIL Foundation preferred.
  • Experience with ServiceNow, F5 BIG-IP, GTM/DNS, ASM/WAF/APM.
  • Proficiency in Wireshark, SNMP/Syslog.

Desired Qualifications

  • Deep understanding of load balancing, SSL/TLS, and certificate governance.
  • Ability to mentor L1/L2 teams.
  • Collaboration with application, security, cloud, network, and data center teams.

Benefits

  • 24x7 escalation / on-call support model.
  • Opportunity to work with a global technology company.
  • Challenging role in a dynamic environment.
#Network Data Engineer#Load Balancer SME#F5 BIG-IP#LTM/GTM#Application Delivery#SSL#Traffic Management#Noida#India
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Noida, India

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