Track Lead (Support & Operations)

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Looking for a Third-Party Vendor Coordination Lead to manage coordination between external vendors and internal project teams. The role will track vendor deliverables, schedules, dependencies, risks, issues, and escalations while ensuring effective communication and timely completion of project activities. Strong vendor management, stakeholder communication, governance, and project coordination skills are required.

Responsibilities

Act as the primary coordination point between the project team and third-party vendors.
Coordinate vendor onboarding, deliverables, dependencies, schedules, and project activities.
Track vendor commitments, milestones, risks, issues, and action items.
Facilitate communication between vendors, technical teams, project management, and business stakeholders.
Coordinate vendor access, environment readiness, documentation, testing, and deployment dependencies.
Monitor contractual/SLA-related deliverables and escalate delays or blockers.
Conduct regular vendor status reviews and maintain governance/status reporting.
Support multiple vendors during modernization, migration, remediation, and implementation activities.

Requirements

Strong vendor and stakeholder management.
Project coordination and delivery management.
Excellent verbal and written communication.
Risk, issue, dependency, and escalation management.
Experience working with technical/application teams and third-party service providers.
Familiarity with Agile/project-management practices and tools such as Jira, ServiceNow, Excel, and PowerPoint.
Ability to coordinate multiple parallel workstreams and drive activities to closure.

Benefits

At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

Vendor ManagementStakeholder ManagementProject CoordinationDelivery ManagementCommunication SkillsRisk ManagementIssue ManagementDependency ManagementEscalation ManagementJiraServiceNowExcelPowerPointAgile

#Vendor Coordination#Third-Party Vendors#Project Management#Operations#Support#Risk Management#Agile

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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