Tower Lead - Microsoft PowerBI,Windows Powershell, Python
Technology, Data & Digital · Data, AI & Analytics · Data Analysis · Business Intelligence · Software Engineering
In short
The Tower Lead for Support & Operations will manage escalations, ensure SLA adherence, and deliver quality reports using Power BI, PowerShell, and Python. This role focuses on driving operational excellence, customer satisfaction, and implementing strategic initiatives for revenue and profit improvement.
Responsibilities
- Generate Tower-Level Operational Insights Using Power BI to track and report EE & EN revenue.
- Utilize PowerShell to automate routine processes and manage escalations, ensuring timely closure of tasks and crisis situations in accordance with SLA norms.
- Oversee operational hygiene by validating reports and ensuring service delivery meets SOW specifications.
- Foster positive customer satisfaction by developing and implementing new frameworks and initiatives to improve service quality and responsiveness.
- Drive the Profit Improvement Plan (PIP) by leveraging automation through PowerShell and Python to optimize processes and achieve cost efficiencies.
Requirements
- Proficient in Power BI for data visualization and reporting.
- Strong understanding of PowerShell for automation and process management.
- Familiarity with Python for data manipulation and further automation tasks.
- Excellent communication and leadership skills to engage with stakeholders effectively.
Desired Qualifications
- Optional but valuable: Microsoft Certified: Data Analyst Associate.
- Optional but valuable: Microsoft Certified: Azure Administrator Associate.
#PowerBI#Windows Powershell#Python#Tower Lead#Support#Operations#SLA#SOW#reporting#automation
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
Be an early applicant